Problem with Moneydance 2022.4 build 4086

Simon Smith's Avatar

Simon Smith

31 May, 2022 01:32 PM

I am running Windows 10 on a 64 bit machine and using Moneydance 2022.3 build 4077.

After being prompted I tried to upgrade to 2022.4 built 4086 but when installation was complete, Moneydance would not open.

  1. 1 Posted by Richard on 31 May, 2022 01:35 PM

    Richard's Avatar

    same here

  2. Support Staff 2 Posted by Maddy on 31 May, 2022 01:37 PM

    Maddy's Avatar

    Hi Simon and Richard,

    We are sorry to hear about the problem you have encountered.

    Sorry to hear about the issue you've encountered. I’m sorry to keep you waiting, but I’d like to run your query past the development team who may be able to provide further information.

    Would you be able to send us a copy of your Moneydance error logs, the logs should include information on what might be causing the issue.
    They are saved on your computer as an errlog.txt file. You need to navigate to: Local Disk(C:)>Users>Your Name>.moneydance

    Finally you can copy the full content into your next reply here.

    Thank you

    Maddy, Infinite Kind Support

  3. 3 Posted by Richard Frisch on 31 May, 2022 01:43 PM

    Richard Frisch's Avatar

    Unfortunately, I already deleted the download of the 4086 installation file
    and have restored 4085, as I mentioned in my message. So I don't have any
    error logs for 4086, just for 4085.


  4. Support Staff 4 Posted by Maddy on 31 May, 2022 01:49 PM

    Maddy's Avatar

    The development team is aware of the problem and they are currently working on a fix.
    This should be released within the next preview version.

    Sorry for the inconvenience this might have caused and thank you for your patience!

    Maddy, Infinite Kind Support

  5. 5 Posted by Simon Smith on 31 May, 2022 01:57 PM

    Simon Smith's Avatar

    Thanks Maddy.

  6. Support Staff 6 Posted by Maddy on 31 May, 2022 03:18 PM

    Maddy's Avatar

    Upgrading to the latest preview version should hopefully fix the problem for you.
    Moneydance 2022.4 (4087) is now available to download from this page.

    For a full list of improvements in the preview version, please refer to this page.

    Please keep us posted on your progress, Thank you!

    Maddy, Infinite Kind Support

  7. Maddy closed this discussion on 19 Aug, 2022 03:20 PM.

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