Moneydance stopped working

John Hutchinson's Avatar

John Hutchinson

03 Jun, 2022 03:50 PM

The moneydance program that I have been using for years has stopped working. When I load it, all the accounts I use are not there, and it is trying to set itself up as if it is just being installed. Is there a way to recover my data to get back to where I was yesterday?

  1. Support Staff 1 Posted by Ethan on 03 Jun, 2022 10:44 PM

    Ethan's Avatar

    Hello,

    The most common reason for this is that you (or something on your computer) has moved your data file, and Moneydance can't find it at it's last location. Do you remember where you were saving your data? If not, it's probably still in the default file location, described at: https://infinitekind.tenderapp.com/kb/file-locations-and-changes/de...

    If it doesn't appear to be there, try searching your entire computer for anything ending with the .moneydance file extension. When you locate a data file, use the open other option from the Moneydance welcome screen or the menu bar (File -> Open -> Open Other) to select your yourfilename.moneydance data set.

    Ethan
    Infinite Kind Support

  2. System closed this discussion on 02 Sep, 2022 10:50 PM.

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