The software is not allowing me to register my upgrade

Lisa Butler's Avatar

Lisa Butler

05 Jun, 2022 11:41 PM

I paid the upgrade fee and downloaded the software but it will not allow me to register the software. It is requiring me to download and pay for it again. please help.

  1. 1 Posted by LuAnn C Monahan on 05 Jun, 2022 11:47 PM

    LuAnn C Monahan's Avatar

    I'm having the same problem. This is the second time I've had to pay for an update and get a new license but can't enter it anywhere to get out of the "free" trial. I've been using this for years and struggle every time there is an update.

  2. 2 Posted by dtd on 05 Jun, 2022 11:58 PM

    dtd's Avatar

    just a user

    go to the Help menu and select the "Register Moneydance" option

  3. 3 Posted by LuAnn C Monahan on 06 Jun, 2022 12:02 AM

    LuAnn C Monahan's Avatar

    That's the problem - there is not "Register Moneydance" option in the Help menu

  4. 4 Posted by dtd on 06 Jun, 2022 01:29 AM

    dtd's Avatar

    Go to Moneydance/About Moneydance and see if it says you are registered or not.

  5. 5 Posted by Lisa Butler on 06 Jun, 2022 02:52 AM

    Lisa Butler's Avatar

    There is no Register Moneydance in the Help menu. I finally figured out you go to “System” and there is a blue bar that says this is a trial. It allowed me to enter my license key and register the version of the software. I am now up and running.

  6. 6 Posted by Lisa’s Comcast on 06 Jun, 2022 11:50 AM

    Lisa’s Comcast's Avatar

    LuAnn, go into Summary and click on the blue bar up top where it says your copy is unregistered and enter your License key. That worked for me.
    Sent from my iPhone

  7. Maddy closed this discussion on 06 Jun, 2022 03:00 PM.

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