Error message code

tishdiaz's Avatar

tishdiaz

06 Jun, 2022 07:17 PM

Hi:

I keep getting an error message code of 2000.

  1. 1 Posted by dwg on 06 Jun, 2022 11:55 PM

    dwg's Avatar

    I'm a fellow user.

    You do not say what you are trying to do so you leave the people here trying to guess. Without context a lot of people will not attempt to respond.

    At a GUESS I would say you are trying to use Direct Connect to download transactions and if so Error 2000 being returned from the bank often indicates that your accounts have not been enabled for Direct Connect at the bank's end.

  2. 2 Posted by tishdiaz on 07 Jun, 2022 02:53 AM

    tishdiaz's Avatar

    Hi:

    I was trying to enable my bank accounts, and kept getting that message.

  3. Support Staff 3 Posted by Maddy on 07 Jun, 2022 04:05 PM

    Maddy's Avatar

    Hi,

    We are sorry to hear about the problem you have encountered.

    Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance.

    Calling up your bank and stating precisely the following should get you started:

    "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. 

    Please let us know if we can be of further assistance, and thanks for your interest in Moneydance!

    --
    Maddy, Infinite Kind Support

  4. System closed this discussion on 06 Sep, 2022 04:10 PM.

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