Home → Problems →

Opening Correct File

• Edit

Diane Lowes

Jun 08, 2022 @ 09:29 AM

Please can you let me know where files are stored on Windows 10 computer

We are getting a java error when trying to open a file.

We are trying to set up Moneydance on a new PC.

1. Support Staff 1 Posted by Maddy on Jun 08, 2022 @ 10:21 AM

   

   Hi Diane,
   Thank you for contacting Moneydance support.

   To find your previous data file, open Moneydance and click on File > Open, you will see a list of all recently opened data files.

   If you cannot find your data file there, then click on Help > Show Document Folder, this will open your default data file location, where all of the data files are located.

   Another option is to click on Help > Show Archive Folder, this will open the default backup file location and you can choose to restore a backup.

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

   • Edit

2. Support Staff 2 Posted by Maddy on Jun 08, 2022 @ 10:23 AM

   

   In addition, did you move your data files to the new PC following the steps in this article of the Knowledge Base?

   Thank you

   --
   Maddy, Infinite Kind Support

   • Edit

3. 3 Posted by Diane Lowes on Jun 08, 2022 @ 03:16 PM

   

   See error message when we try to open file

   • Moneydance_Issue_Jun_22.docx 796 KB
   • Edit

4. Support Staff 4 Posted by Maddy on Jun 08, 2022 @ 03:53 PM

   

   The Default File Location of Windows is:

   C:\Users<username>.moneydance\Documents

   If you have accidentally moved your data file to a different location. We would recommend moving it to the default location. This should resolve the problem for you.

   Please keep us posted on your progress, Thank you!

   --
   Maddy, Infinite Kind Support

   • Edit

5. 5 Posted by Stuart Beesley ... on Jun 08, 2022 @ 05:13 PM

   

   Normally this indicated corruption. Do you have a backup you can restore to?

   • Edit

6. System closed this discussion on Sep 07, 2022 @ 05:20 PM.