USB memory stick

Jim Hussey's Avatar

Jim Hussey

23 Jun, 2022 07:27 PM

Why doesn't Moneydance recognize or open Moneydance data files saved on a usb memory stick?

  1. 1 Posted by Stuart Beesley ... on 23 Jun, 2022 07:40 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Just find the file in finder and double click it.

  2. 2 Posted by JAMES HUSSEY on 23 Jun, 2022 08:28 PM

    JAMES HUSSEY's Avatar

    Thanks Stuart. I tried that, but no luck. I can see the file name, but it is displayed in a faded font. It’s like the Moneydance software doesn’t recognize the file as a Moneydance file. Screenshot attached.

    Thanks
    Jim

  3. 3 Posted by Stuart Beesley ... on 23 Jun, 2022 08:30 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    To be clear.. you were doing this in Finder and NOT in Moneydance… yes?

    Ok, try right click, open with, moneydance.

  4. 4 Posted by Wraparound on 23 Jun, 2022 08:32 PM

    Wraparound's Avatar

    No. In Moneydance.

    Sent from my iPhone

  5. 5 Posted by Stuart Beesley ... on 23 Jun, 2022 09:05 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    As I said, try outside MD and within Finder.

  6. 6 Posted by JAMES HUSSEY on 23 Jun, 2022 09:29 PM

    JAMES HUSSEY's Avatar

    When I right click from finder, the “welcome to Moneydance" screen opens. The file I want to open n does not appear and when I select open other I can find the desired file, but it is displayed in the light, inoperable font.

    Please see attached screen shot.

    Thanks
    Jim

  7. Support Staff 7 Posted by Maddy on 24 Jun, 2022 10:25 AM

    Maddy's Avatar

    Hi James,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Moneydance --> About Moneydance.

    Can you try moving those files to the default location first?
    You should close Moneydance before doing so.

    Launch Moneydance again. If Moneydance opens in the Welcome window, your data files should be listed on the right side of your screen.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

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