Bank Accounts Summary showing crazy "Total Balance"

Udo's Avatar

Udo

25 Jun, 2022 01:29 PM

In the summary page it shows a total of over $4bn, even though each account total is correct....
One of the accounts is in Euros, I wonder is there's something going on with that...?
Attached a screenshot

  1. Support Staff 1 Posted by Ethan on 25 Jun, 2022 10:55 PM

    Ethan's Avatar

    Hello,

    Sometimes we've seen things like this when there's an errant bit of data in the currency history. Can you look at the dollar and euro histories in Tools -> Currencies and see if there are any obviously incorrect values that should be deleted? That kind of thing would throw off the overall total calculation.

    Ethan
    Infinite Kind Support

  2. 2 Posted by U T K on 28 Jun, 2022 12:25 PM

    U T K's Avatar

    The only thing I can do under Tools-->Currencies is to select the base currency. No history of any kind there...

    I also just noticed a similar crazy balance on the Summary page right side under Upcoming transactions...

    I attached screenshots of both...

    Sent with [Proton Mail](https://proton.me/) secure email.

  3. 3 Posted by derekkent23 on 28 Jun, 2022 12:50 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi U T K

    To see historic and current exchange rates just double click on a currency, say Euro.

    Hope this helps.

  4. 4 Posted by U T K on 28 Jun, 2022 12:57 PM

    U T K's Avatar

    Yes, that helped. I cleared the whole history and everything is back to normal.

    Thank you for your help!

  5. Maddy closed this discussion on 28 Jun, 2022 02:51 PM.

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