tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/81755-clicking-security-price-history-button-causes-freezeInfinite Kind: Discussion 2022-07-03T21:25:21Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/548602422022-07-01T13:51:09Z2022-07-01T13:51:09ZClicking Security Price 'History' Button Causes Freeze<div><p>Hi Vivian,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Would you be able to send us a copy of your Moneydance error logs, the logs should include information on what might be causing the issue.</p>
<p>They are saved on your computer as an <strong>errlog.txt file</strong>. You need to navigate to: <strong>Local Disk(C:)>Users>Your Name>.moneydance</strong></p>
<p>Finally you can copy the full content into your next reply <a href="https://infinitekind.tenderapp.com/discussions/problems/81755-clicking-security-price-history-button-causes-freeze">here</a>.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/548602422022-07-01T13:51:51Z2022-07-01T13:51:51ZClicking Security Price 'History' Button Causes Freeze<div><p>Install/run the latest toolbox extension. It might warn you about invalid window locations. Enable update mode. Then click fix invalid window locations.</p>
<p>If not, click reset window positions. Last option, reset all…</p>
<p>Let me know if this works?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/548602422022-07-01T17:23:25Z2022-07-01T17:23:27ZClicking Security Price 'History' Button Causes Freeze<div><p>Attaching error log file here - Stuart I'll try your fix today or tomorrow and let you know, thank you.</p></div>Vivian Peircetag:infinitekind.tenderapp.com,2009-01-14:Comment/548602422022-07-01T23:32:52Z2022-07-01T23:32:52ZClicking Security Price 'History' Button Causes Freeze<div><p>I'm a fellow user.</p>
<p>There is nothing in the error log portion that you have posted that is of concern.</p>
<p>it is likely therefore that the Window is being rendered off screen which Stuart's instructions will hopefully correct.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/548602422022-07-02T19:17:44Z2022-07-02T19:17:50ZClicking Security Price 'History' Button Causes Freeze<div><p>Fixed using the toolbox extension - there were indeed invalid window locations, once these were fixed the problem was resolved.</p>
<p>Thanks very much for your help Stuart and dwg!</p></div>Vivian Peircetag:infinitekind.tenderapp.com,2009-01-14:Comment/548602422022-07-02T19:21:46Z2022-07-02T19:21:46ZClicking Security Price 'History' Button Causes Freeze<div><p>Toolbox 🧰 +1 😃</p></div>Stuart Beesley (Mr Toolbox)