getting my Moneydance on my new apple computer

Sarah Bunje's Avatar

Sarah Bunje

09 Jul, 2022 06:14 PM

I have a new Mac mini and I have tried many ways to get my information from my external hard drive into Moneydance and really need some help. I have not been successful.

  1. 1 Posted by jeff_l on 09 Jul, 2022 08:43 PM

    jeff_l's Avatar

    You don't really give enough information about what you have already tried, what version of MD you were using before & if you were using your ext drive as a backup data drive, so just some general advice.

    As you have a new Mac Mini, you will need to install the current ver. of MD 2022.4 for best results.

    From the drop down menus choose File -> Restore from Backup, then navigate to your attached Ext Drive & find a recent *.moneydancearchive & import it.

    If you have already tried this you need to provide more info for anyone to help you further.

    fellow user

  2. Support Staff 2 Posted by Ethan on 09 Jul, 2022 09:19 PM

    Ethan's Avatar

    Hello,

    We have detailed information on moving data from one computer to another at: https://infinitekind.tenderapp.com/kb/file-locations-and-changes/mo...

    If that's not helpful, I agree more information would be useful. What's the specific file name you are trying to open, including the file extension at the end? And which version were you using on your other system?

    Ethan
    Infinite Kind Support

  3. 3 Posted by SARAH BUNJE on 11 Jul, 2022 02:51 PM

    SARAH BUNJE's Avatar

    I have downloaded it but there is no place to put my MD number, it seems like they want me to buy it again.

  4. 4 Posted by Stuart Beesley ... on 11 Jul, 2022 03:05 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    It’s a bug. Install/run toolbox extension. There is a red register button you can click there

  5. Support Staff 5 Posted by Ethan on 11 Jul, 2022 09:53 PM

    Ethan's Avatar

    You can also look at the bar at the top of your Summary page (usually blue) and on the far right of it should be a button to click to enter in your license.

    Ethan
    Infinite Kind Support

  6. 6 Posted by SARAH BUNJE on 11 Jul, 2022 10:43 PM

    SARAH BUNJE's Avatar

    I don’t know how to get to my summery page. This is what I am seeing and don’t know what to do next

  7. Support Staff 7 Posted by Ethan on 12 Jul, 2022 11:00 PM

    Ethan's Avatar

    Hello,

    You'll need to get past the Welcome Screen to see the Summary screen. You can do this by either first opening your data file by following the instructions in the link I gave. Or you can choose to create a new data file.

    I'd first suggest recommending on opening your existing data file. After that, you can register the program.

    Ethan
    Infinite Kind Support

  8. System closed this discussion on 11 Oct, 2022 11:10 PM.

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