Multiple Crashes Per day

Juan-Claude de Villiers's Avatar

Juan-Claude de Villiers

19 Jul, 2022 08:14 AM

Experiencing multiple crashes per day which is making working with the application very annoying. Please see stack trace attached

  1. 1 Posted by Stuart Beesley ... on 19 Jul, 2022 08:57 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    After the crash can you also find errlog.txt on disk and post that here too.

  2. 2 Posted by Stuart Beesley ... on 19 Jul, 2022 08:59 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    If you can’t find it. Install latest toolbox extension. Then restart MD. Then look in help / console. Toolbox will tell you the path to the console file. Save this path. Then when it crashes you know where to find it.

  3. 3 Posted by Stuart Beesley ... on 19 Jul, 2022 10:11 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    PS - nothing obvious to me in the stacktrace, but then I'm no expert.. Two things of note:

    • The app seems to be using 2.1GB memory - this is a lot.... So I would try disabling all extensions for now..
    • It mentions Rosetta
    • Something has blocked a thread: "blocked by turnstile waiting for Moneydance [38649] [unique pid 436649]"

    Perhaps you can expand on your environment?

    As mentioned before, need that console....

  4. 4 Posted by Juan-Claude de ... on 19 Jul, 2022 10:15 AM

    Juan-Claude de Villiers's Avatar

    Hi Stuart,

    Thanks for the reply. I will disable the extensions and keep an eye on it. I’m running on a MacBook Pro M1 (Apple Silicon) so that’s why Rosetta will show up (https://en.wikipedia.org/wiki/Rosetta_(software))

    I’ve not noticed any pattern when it crashes, it’s just pretty random at the moment but I’m trying to identify specific actions to try and reproduce the issue.

    Will keep you posted

    On 19.07.2022., at 12:11, Stuart Beesley (Mr Toolbox) <[email blocked]<mailto:[email blocked]>> wrote:

  5. 5 Posted by Stuart Beesley ... on 19 Jul, 2022 10:18 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Please send through a console / errlog.txt file anyway. It might highlight an issue.

  6. 6 Posted by Juan-Claude de ... on 19 Jul, 2022 10:24 AM

    Juan-Claude de Villiers's Avatar

    Please see attached

    On 19.07.2022., at 12:18, Stuart Beesley (Mr Toolbox) <[email blocked]<mailto:[email blocked]>> wrote:

  7. 7 Posted by sth on 20 Jul, 2022 11:29 AM

    sth's Avatar

    I have been running MD on a MacBook Air M1 with no crashes. And several extensions that seem to work as well.

    The "blocked by turnstile" is just the MacOS thread manager waiting for threads to need to be active. If you can get a stack shot it doesn't seem that MD has crashed but is hung and unresponsive? If you have a crash log from the application "unexpectedly quitting" that might be helpful. Probably just gives a Java crash.

    So exactly what do you mean by crash? If it is a freeze, how much of the machine is frozen? Does it require a reboot?

  8. 8 Posted by Juan-Claude de ... on 20 Jul, 2022 12:18 PM

    Juan-Claude de Villiers's Avatar

    Hi,

    Thanks for the feedback. I've not worked in MD today but planning to do so tomorrow again.

    When freezing I'm referring to Application Unresponsive. It's not freezing up my machine as I'm able to do a kill -9 and restart the app again.

    Will keep poking around and try get you more logs when it happens again.

    Really appreciate your support.

    

  9. 9 Posted by sth on 20 Jul, 2022 12:51 PM

    sth's Avatar

    Sure, note that we are just experienced users, and are not official Infinite Kind affiliated.
    You can do an option-right click on the dock and use "Force Quit" instead of opening terminal for a kill command. The errlog.txt file is at:
    Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt
    Hold the option key and use the "Go" menu in the finder to access the Library folder.
    Or open a finder window, press Command-Option-G (⌘⇧G) and paste in this path

  10. 10 Posted by Stuart Beesley ... on 22 Jul, 2022 09:42 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    This is probably the culprit.

    java.lang.NullPointerException: Cannot read field "key" because "<parameter1>" is null
    

    So, what are you trying to do when this occurs? It looks like you are trying to edit currencies? Do you get a message on screen?

  11. Support Staff 11 Posted by Ethan on 22 Jul, 2022 09:47 PM

    Ethan's Avatar

    Also please make sure to send an errlog.txt file right after the force quit, but before you relaunch the program. The file is rewirtten each time the program is run, so it wouldn't capture any error messages if you restart the program right away.

    I'd also enquire if there's a specific screen or action you are doing when the program seems to freeze. That could help narrow down what's happening.

    Ethan
    Infinite Kind Support

  12. 12 Posted by Stuart Beesley ... on 23 Jul, 2022 06:30 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    So, it looks like it's crashing when you select Menu Tools/Currencies. Is this correct? Is this when it 'hangs'? Are you trying to manually click on Tools/Currencies. What do you do, what do you see?

    When did this start happening? Has it always happened? What did you just before this started happening? Upgrade MD perhaps?

    I see you are on macOS Monterey 12.2.1 - after a system backup can you upgrade to the latest 12.4?

    Do you have Mac's accessibility features turned on (or off as per the default)?

    What MD Theme are you running? Can you try a different one and see if the problem goes away?

    What system language is configured? What MD Preferences for 'Locale' are configured?

    Lastly, can you:

    • launch Window / Console and click the clear button. Do this until it's clear/empty. Leave console open.

    • now go to menu Window / Show Moneybot Console. Then in the Python Snippet area paste this code:

    moneydance.getUI().editCurrencies(None)
    

    .. and click Run Snippet....

    .. Does the Currencies window appear OK?

    .. What now shows in console... Can you post that information here?

    Out of interest, does Tools/Securities work?

    Your answers might help pinpoint the crash...

  13. 13 Posted by Juan-Claude de ... on 23 Jul, 2022 07:20 AM

    Juan-Claude de Villiers's Avatar

    Will do, thanks

    Sent from my mobile device, please excuse typos and brevity.

    On 23.07.2022., at 08:30, Stuart Beesley (Mr Toolbox) <[email blocked]> wrote:

    

  14. 14 Posted by Juan-Claude de ... on 02 Aug, 2022 08:33 AM

    Juan-Claude de Villiers's Avatar

    Hi,

    Please close this ticket as I’ve not been able to reproduce the issue.

    Regards

    On 23.07.2022., at 08:30, Stuart Beesley (Mr Toolbox) <[email blocked]<mailto:[email blocked]>> wrote:

  15. Maddy closed this discussion on 02 Aug, 2022 12:53 PM.

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