Hangs occasionally

ctmorrison's Avatar

ctmorrison

21 Jul, 2022 03:05 PM

I've been using Moneydance for years and currently have 2022.4 installed. I'm also running a MacBook Air M1 with MacOS 12.5. On a few occasions over the past couple of months, the app hangs after it has launched and I've clicked on the account (checking) I want to go into. I usually have to force-quit and then restart. It usually runs fine afterwards. Thanks.

  1. Support Staff 1 Posted by Ethan on 22 Jul, 2022 09:35 PM

    Ethan's Avatar

    Hello,

    The next time you have to force quit, but before you relaunch the program, can you find and attach your errlog.txt file? This should capture any error messages that are happening right before the crash, even if they aren't being actively displayed on the screen.

    If you're using Mac OS, it should be located at one of these locations within your Home folder:

    Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and type in:

    ~/Library

    This should pull up your local Library folder.

    Ethan
    Infinite Kind Support

  2. 2 Posted by ctmorrison on 23 Jul, 2022 03:20 AM

    ctmorrison's Avatar

    I could not find it in either location you mentioned. However, I did find a file by that name at:
    ~/Library/Containers/Moneydance/Data/Library/Application Support/Moneydance/errlog.txt

    If/when it happens again, is that the proper file to send?

    C. Thomas Morrison
    2186 Talmage Drive
    Leland, NC 28451
    724-991-2473 (cell)
    [email blocked]

  3. 3 Posted by dwg on 23 Jul, 2022 03:32 AM

    dwg's Avatar

    I'm a fellow user.

    On macOS Big Sur and Monterey the error log should be at:

    ~/Library/Containers/Moneydance/Data/Library/Application Support/Moneydance/errlog.txt

    So you have found the right file.

    The error log is in different locations on different versions of macOS.

  4. 4 Posted by Stuart Beesley ... on 23 Jul, 2022 05:48 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Send your current console file in anyway, there may be something obvious..

  5. 5 Posted by ctmorrison on 26 Jul, 2022 09:40 PM

    ctmorrison's Avatar

    It just happened, again. I’ve attached the requested file.

  6. 6 Posted by Stuart Beesley ... on 27 Jul, 2022 05:48 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Nothing obvious in console log... Did you capture this log with MD force closed, or did you restart MD and then get this log? (The latter is no good as the restart will wipe the old log)

  7. 7 Posted by ctmorrison on 27 Jul, 2022 11:42 AM

    ctmorrison's Avatar

    I captured this after I had to force-quit the application and prior to restarting it.

    C. Thomas Morrison
    2186 Talmage Drive
    Leland, NC 28451
    724-991-2473 (cell)
    [email blocked]

  8. 8 Posted by ctmorrison on 03 Aug, 2022 09:05 PM

    ctmorrison's Avatar

    The problem seems to occur when I click on the desired bank account in the list (I have only one) before the cursor turns into a hand icon. I’m pretty confident this causes the issue.

  9. System closed this discussion on 02 Nov, 2022 09:10 PM.

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