Synching with App through DropBox

Michelle Rowell's Avatar

Michelle Rowell

02 Aug, 2022 07:55 PM

Hi,

I just installed the MoneyDance App on my phone, but am having difficulty because it can't seem to connect through DropBox. I can sign into DropBox when it begins to connect, but we never get far enough for it to ask for the MoneyDance Password I created when creating the synch file from the desktop.

I have a Motorola Droid Stylus, which says it's supposed to work.

I'm at a loss... any suggestions

  1. Support Staff 1 Posted by Maddy on 03 Aug, 2022 11:06 AM

    Maddy's Avatar

    Hi Michelle,

    We are sorry to hear about the problem you have encountered.

    • Which version and build of Moneydance are you using? To check, open Moneydance and select Help --> About Moneydance

    • Can you let me know which operating system you're running on your computer?

    • Did you have to restore from a backup for some reason? This would interrupt the sync relationship.

    • Is your data file stored in the default location?

    Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

    • When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection?

    Thank you

    --
    Maddy, Infinite Kind Support

  2. System closed this discussion on 02 Nov, 2022 11:10 AM.

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