tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/82604-moneydance-signup-email-does-not-get-deliveredInfinite Kind: Discussion 2022-11-29T14:00:22Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/552558922022-08-05T14:18:33Z2022-08-05T14:18:34ZMoneydance+ signup email does not get delivered<div><p>I tried signing up for Moneydance+ as outlined in this knowledge base article: <a href="https://infinitekind.tenderapp.com/kb/moneydance/subscribing-to-moneydance">https://infinitekind.tenderapp.com/kb/moneydance/subscribing-to-mon...</a></p>
<p>I tried 3 different email addresses, but not receiving the signup email at any of them. They're not in the junk/spam folders either.</p>
<p>Please HELP</p></div>U T Ktag:infinitekind.tenderapp.com,2009-01-14:Comment/552558922022-08-05T14:24:53Z2022-08-05T14:24:53ZMoneydance+ signup email does not get delivered<div><p>Hi,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>As I've mentioned in your other threads, unfortunately this is a general issue and we are currently looking into this for you.<br>
We are very sorry for the inconvenience this might have caused you but we are doing everything to get this issue resolved as soon as possible.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/552558922022-08-07T14:11:27Z2022-08-07T14:11:30ZMoneydance+ signup email does not get delivered<div><p>Has this been resolved? I also am not receiving the confirmation email. Very frustrating as I chose this app for it's features, but this issue leaves me questioning.</p></div>Stacytag:infinitekind.tenderapp.com,2009-01-14:Comment/552558922022-08-08T09:55:18Z2022-08-08T09:55:18ZMoneydance+ signup email does not get delivered<div><p>@ Stacy Please accept our sincere apologies for any inconvenience this might be causing you.</p>
<p>Your point is more than understandable but please stay reassured that we are currently working to get this server issue resolved. We will post an update in <a href="https://infinitekind.tenderapp.com/discussions/problems/82604-moneydance-signup-email-does-not-get-delivered">this public thread</a> as soon as we know more about it and hopefully we will be able to provide a solution within reasonable time.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/552558922022-08-10T10:39:37Z2022-08-10T10:39:39ZMoneydance+ signup email does not get delivered<div><p>Several days later and still no update. I requested a refund and have gotten no response.</p></div>Stacytag:infinitekind.tenderapp.com,2009-01-14:Comment/552558922022-08-10T10:48:04Z2022-08-10T10:48:04ZMoneydance+ signup email does not get delivered<div><p>@ Stacy</p>
<p>Unfortunately we are unable to provide an ETA for when the server issue will be resolved.<br>
In regard to your request for a refund, I've responded in a private thread.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/552558922022-08-30T13:31:40Z2022-08-30T13:31:42ZMoneydance+ signup email does not get delivered<div><p>Is this issue still being worked on? It's been 3 weeks without any update...</p></div>U T Ktag:infinitekind.tenderapp.com,2009-01-14:Comment/552558922022-08-30T13:32:59Z2022-08-30T13:33:00ZMoneydance+ signup email does not get delivered<div><p>No. I requested a refund from Apple since there was no resolution.</p></div>Stacy Rapsontag:infinitekind.tenderapp.com,2009-01-14:Comment/552558922022-08-30T13:49:50Z2022-08-30T13:49:50ZMoneydance+ signup email does not get delivered<div><p>I'm really sorry about the problem you have encountered in the pursue of subscribing to Moneydance +.</p>
<p>May I ask if @U T K also purchased Moneydance via the Mac App Store rather than <a href="https://infinitekind.com/purchase">our website</a>?<br>
This information might be useful in getting to the root of the problem.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/552558922022-08-30T13:52:47Z2022-08-30T13:52:47ZMoneydance+ signup email does not get delivered<div><p>I definitely did not buy it from Apple... I'm a Windows/Linux/Android guy,,,</p>
<p>I've been using Moneydance for several years now, don't remember where I purchased it. Probably from the website.</p>
<p>Sent with <a href="https://proton.me/">Proton Mail</a> secure email.</p></div>U T Ktag:infinitekind.tenderapp.com,2009-01-14:Comment/552558922022-08-30T13:54:35Z2022-08-30T13:55:50ZMoneydance+ signup email does not get delivered<div><p>I see in my transaction history that I purchased a license on Oct 06, 2018 for $39.99 and for some reason another for $25 on Jan 11, 2021</p>
<p>Sent with <a href="https://proton.me/">Proton Mail</a> secure email.</p>
<p>------- Original Message -------</p></div>U T K