Wrong Credit Card Info

Hugh's Avatar


14 Aug, 2022 07:29 PM

When setting up a credit card account, incorrect information was entered. Now when Moneydance starts up we have an account popup that we can't do anything with, except click cancel.
We'd like to remove this popup.

  1. Support Staff 1 Posted by Ethan on 14 Aug, 2022 07:45 PM

    Ethan's Avatar


    It looks like you were setting up a direct connection with this account? Let me know if you were using a different connection method. If so:

    1) Open your bank account register by clicking on it in the left sidebar in Moneydance
    2) Select Online->Setup Online Banking from the menu bar
    3) Click the Disable button. This should disable this connection.

    Infinite Kind Support

  2. 2 Posted by Hugh on 14 Aug, 2022 09:38 PM

    Hugh's Avatar

    It doesn't show up there.

  3. 3 Posted by hugh HUGH on 14 Aug, 2022 09:40 PM

    hugh HUGH's Avatar

    It doesn’t show up there. The account wasn’t created because I entered BB&T instead of Chase

  4. Support Staff 4 Posted by Maddy on 17 Aug, 2022 11:00 AM

    Maddy's Avatar

    What happens if you navigate to Account->Edit Account and change the information entered in the resulting window?

    Then you can select the relevant account from the Sidebar and navigate to Online->Set Up Online Banking and select your preferred connection method.

    Maddy, Infinite Kind Support

  5. 5 Posted by hugh HUGH on 17 Aug, 2022 11:49 AM

    hugh HUGH's Avatar

    That Pop-up doesn’t go anywhere; there isn’t a password for it. It doesn’t show up as an account anywhere. It’s buried somewhere in the Moneydance data, which is where it will need to be removed.

  6. 6 Posted by derekkent23 on 17 Aug, 2022 11:56 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi HUGH

    If you click the + at the bottom of the Side Bar can you see BB&T listed. If so ADD it back into the Side Bar and follow Maddy’s advice.

    Hope this helps.

  7. 7 Posted by hugh HUGH on 17 Aug, 2022 12:15 PM

    hugh HUGH's Avatar

    Thank you

    BB&T does not show up when I do what you suggested.

  8. Support Staff 8 Posted by Maddy on 17 Aug, 2022 12:37 PM

    Maddy's Avatar

    After clicking the + sign, at the bottom of the Sidebar, choose Advanced and scroll through the Available items to see if the BB&T account shows there. If so, add it back to the "Included Items" list and follow the steps in post 4 of this thread.

    Please keep us posted on your progress, Thank you!

    Maddy, Infinite Kind Support

  9. 9 Posted by hugh HUGH on 17 Aug, 2022 12:52 PM

    hugh HUGH's Avatar

    Already tried this, “Advanced”.

    Not there.

    The bogus pop-up was an attempt to set up a credit card. It should have had “CHASE” in both places, not BB&T. As a result, there isn’t any account set up in Moneydance and I can’t log into the “account” on that pop-up. I have to click cancel and move on.  

  10. 10 Posted by hugh HUGH on 19 Aug, 2022 04:25 PM

    hugh HUGH's Avatar

    Can it be removed using the ToolBox?

  11. 11 Posted by Stuart Beesley ... on 19 Aug, 2022 04:49 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Load toolbox. Online Tools menu.. View installed service profiles... In there you should see the erroneous connection.Then use Delete OFX banking service to nuke that OFX DC connection... Note: It will nuke that connection for all accounts connected to it...

  12. 12 Posted by hugh HUGH on 19 Aug, 2022 04:58 PM

    hugh HUGH's Avatar

    Thank you…

    I think we may have taken care of the problem except I may have to set up a new credit card account. I’ll know for sure when Chase posts a new charge.

  13. System closed this discussion on 18 Nov, 2022 05:00 PM.

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