tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/82809-wrong-credit-card-infoInfinite Kind: Discussion 2022-11-18T17:00:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/553437522022-08-14T19:45:34Z2022-08-14T19:45:34ZWrong Credit Card Info<div><p>Hello,</p>
<p>It looks like you were setting up a direct connection with this account? Let me know if you were using a different connection method. If so:</p>
<p>1) Open your bank account register by clicking on it in the left sidebar in Moneydance<br>
2) Select Online->Setup Online Banking from the menu bar<br>
3) Click the <strong>Disable</strong> button. This should disable this connection.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/553437522022-08-14T21:38:19Z2022-08-14T21:38:21ZWrong Credit Card Info<div><p>Ethan,<br>
It doesn't show up there.</p></div>Hughtag:infinitekind.tenderapp.com,2009-01-14:Comment/553437522022-08-14T21:40:34Z2022-08-14T21:40:34ZWrong Credit Card Info<div><p>It doesn’t show up there. The account wasn’t created because I entered BB&T instead of Chase</p></div>hugh HUGHtag:infinitekind.tenderapp.com,2009-01-14:Comment/553437522022-08-17T11:00:43Z2022-08-17T11:00:43ZWrong Credit Card Info<div><p>What happens if you navigate to <strong>Account->Edit Account</strong> and change the information entered in the resulting window?</p>
<p>Then you can select the relevant account from the Sidebar and navigate to Online->Set Up Online Banking and select your preferred connection method.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/553437522022-08-17T11:49:34Z2022-08-17T11:49:35ZWrong Credit Card Info<div><p>That Pop-up doesn’t go anywhere; there isn’t a password for it. It doesn’t show up as an account anywhere. It’s buried somewhere in the Moneydance data, which is where it will need to be removed.</p></div>hugh HUGHtag:infinitekind.tenderapp.com,2009-01-14:Comment/553437522022-08-17T11:56:07Z2022-08-17T11:56:07ZWrong Credit Card Info<div><p>I am not support staff, just a user.<br>
Hi HUGH</p>
<p>If you click the + at the bottom of the Side Bar can you see BB&T listed. If so ADD it back into the Side Bar and follow Maddy’s advice.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/553437522022-08-17T12:15:36Z2022-08-17T12:15:36ZWrong Credit Card Info<div><p>Thank you</p>
<p>BB&T does not show up when I do what you suggested.</p></div>hugh HUGHtag:infinitekind.tenderapp.com,2009-01-14:Comment/553437522022-08-17T12:37:24Z2022-08-17T12:37:24ZWrong Credit Card Info<div><p>After clicking the <strong>+</strong> sign, at the bottom of the Sidebar, choose <strong>Advanced</strong> and scroll through the Available items to see if the BB&T account shows there. If so, add it back to the "Included Items" list and follow the steps in post 4 of <a href="https://infinitekind.tenderapp.com/discussions/problems/82809-wrong-credit-card-info">this thread</a>.</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/553437522022-08-17T12:52:53Z2022-08-17T12:52:53ZWrong Credit Card Info<div><p>Already tried this, “Advanced”.</p>
<p>Not there.</p>
<p>The bogus pop-up was an attempt to set up a credit card. It should have had “CHASE” in both places, not BB&T. As a result, there isn’t any account set up in Moneydance and I can’t log into the “account” on that pop-up. I have to click cancel and move on. </p></div>hugh HUGHtag:infinitekind.tenderapp.com,2009-01-14:Comment/553437522022-08-19T16:25:31Z2022-08-19T16:25:32ZWrong Credit Card Info<div><p>Can it be removed using the ToolBox?</p></div>hugh HUGHtag:infinitekind.tenderapp.com,2009-01-14:Comment/553437522022-08-19T16:49:57Z2022-08-19T16:49:57ZWrong Credit Card Info<div><p>Load toolbox. Online Tools menu.. View installed service profiles... In there you should see the erroneous connection.Then use Delete OFX banking service to nuke that OFX DC connection... Note: It will nuke that connection for all accounts connected to it...</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/553437522022-08-19T16:58:26Z2022-08-19T16:58:26ZWrong Credit Card Info<div><p>Thank you…</p>
<p>I think we may have taken care of the problem except I may have to set up a new credit card account. I’ll know for sure when Chase posts a new charge.</p></div>hugh HUGH