Morgan Stanley Download Error: java.security.cert.CertificateException: Untrusted SSL connection: no certificates provided by server
This started today. was using 2012 tried 2012.5 same problem!!!
10.8.2 mt lion and java 1.6 latest apple version
please help
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1 Posted by jsalino on Mar 02, 2013 @ 06:01 PM
update: i spoke to margan stanley and got all the way to the top technical support level and all i could get from them was:
"morgan stanley does not support money dance an we are not having any problems with java security"
2 Posted by jsalino on Mar 02, 2013 @ 06:11 PM
2nd update i tried completely deleting the online banking with the python script and when i go to set up the account all over again i get the same error
3 Posted by Jessica Little on Mar 02, 2013 @ 07:40 PM
Hi,
Which Morgan Stanley connection are you using, "Morgan Stanley Smith Barney - SB" or "Morgan Stanley Smith Barney - MS"? If you are not using the "SB" connection, could you try switching to that one to see if it resolves the issue?
Jessica Little
Moneydance Support
4 Posted by jsalino on Mar 02, 2013 @ 07:52 PM
Hi Jessica. Neither works!!! Help. Please. Thank you
5 Posted by Jessica Little on Mar 02, 2013 @ 07:53 PM
What error message do you get when using he SB connection?
Jessica Little
Moneydance Support
6 Posted by jsalino on Mar 02, 2013 @ 09:37 PM
The given customer ID or PIN is not valid. For more information, contact your financial institution.
Additional information from the server:
Signon Invalid
7 Posted by jsalino on Mar 03, 2013 @ 06:17 PM
I downloaded iBank to see if their Morgan Stanley Smith Barney - MS connection works and it connected no problem! Should i try the custom set up and if so can you help with the parameters?
Please help!!!
8 Posted by jsalino on Mar 03, 2013 @ 06:22 PM
according to OFX everything is working, yet advanced setup is yielding the same results:
Morgan Stanley ClientServ Download OFX File
FI Id 1235
FI Org msdw.com
FI Url
FI Broker Id msdw.com
Comments No comments | Leave Comment
No errors | Report Error
Profile
Address 1 New York Plaza
11th Floor
City New York
State NY
Postal Code 10004
Country USA
CS Phone (800) 531-1596
TS Phone (800) 531-1596
URL www.morganstanleyclientserv.com
Email clientservfeedback@morganstanley
Sign-on Yes
Investment Yes
Security List Yes
Validation
OFX
Passed
SSL Passed by COMODO CA Limited
SSL Organization Morgan Stanley
Last Validated March 2nd, 2013
View History
9 Posted by jsalino on Mar 03, 2013 @ 06:23 PM
Here is the error message i get using advanced setup (same as the one selecting Morgan ... - MS):
I'm sorry, an error occurred: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Untrusted SSL connection: no certificates provided by server
10 Posted by jsalino on Mar 03, 2013 @ 06:45 PM
i tried different java versions and have the same problem with all of them.
I tried exporting my data as a qif and opening a importing to a new money dance account and same error messages.
please advise if you are able to create the same error at your end.
11 Posted by jsalino on Mar 05, 2013 @ 12:23 AM
help? anyone out there?
12 Posted by gshadducts on Mar 06, 2013 @ 03:25 AM
I'm having the exact same problem. I'm thinking that one of the recent oracle java updates has triggered the error. Maybe a certificate within the java security cacerts file needs to be updated?
13 Posted by Wendel Waltz on Mar 07, 2013 @ 12:06 AM
I am having the same problem as jsalino and adducts. Started a couple days ago and Morgan Stanley were 0 help. Using a MAC
14 Posted by Jessica Little on Mar 07, 2013 @ 08:29 PM
Hi all,
Sorry for the delay in getting back to you on this. We're not quite sure if the problem with this connection is on our side or something with Morgan Stanley, and we're looking into the issue. Since I'm not quite sure where the problem is yet, I'm not sure when we'll have it fixed, but I'll let you know as soon as on know more. Hopefully we can get it resolved quickly.
Jessica Little
Moneydance Support
15 Posted by James Heyman on Mar 09, 2013 @ 09:36 PM
Hi - I'm a new user of Moneydance, and I'm also having the same problem connecting to MorganStanley. I'd appreciate if you would let us know when you solve this.
16 Posted by jsalino on Mar 11, 2013 @ 04:11 PM
This comment was split into a new private discussion: Error downloading from AT&T Universal Card
this must be related.
I am now experiencing the following error for
1) AT&T Universal Card, and
2) Vanguard:
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: Unexpected end of message while reading headers
Did someone anger the gods at Java?????
Support Staff 17 Posted by Ethan on Mar 14, 2013 @ 02:33 PM
Hi all,
We've just released a new preview update, build 864, in which we believe we have resolved the connection issue with Morgan Stanley. You can download this release at http://infinitekind.com/preview
Please let us know if that doesn't work for you.
Ethan Tupelo
Moneydance Support
18 Posted by Wendel Waltz on Mar 14, 2013 @ 04:14 PM
It worked just fine
Wendel Waltz
[email blocked]
19 Posted by roydsmith on Mar 14, 2013 @ 05:44 PM
Just down loaded the new build (864). Seems to work, in that it will now connect to Morgan Stanley Smith Barney -MS. But now MSSB-MS does not accept my account numbers. Have entered them with and without dashes. Help!! I am using a MAC.
20 Posted by Scott Meehan on Mar 15, 2013 @ 04:53 PM
Hi Roy,
Have you tried contacting MSSB and making sure that your account isn't locked and that you have the right login credentials? Because Moneydance uses the standard OFX online banking protocol, if their customer service says they don't support Moneydance you can just say that you are connecting using Quicken, as there is no difference in the two apps from their perspective.
Scott Meehan
Moneydance Support
21 Posted by gshadducts on Mar 16, 2013 @ 11:17 PM
I can confirm that the 864 update fixed the java error issue for me too.
Thanks!
James
22 Posted by Darrell on Mar 19, 2013 @ 06:15 PM
I also had the same issue for the last several weeks with my Morgan Stanley accounts. The new download seems to have fixed the problem.
23 Posted by Wendel Waltz on Mar 19, 2013 @ 07:26 PM
Wendel Waltz
Vacaville CA
On Mar 19, 2013, at 11:16 AM, "Darrell" <[email blocked]> wrote:
> // Add your reply above here
> ==================================================
> From: Darrell
> Subject: Morgan Stanley Download Error: java.security.cert.CertificateException: Untrusted SSL connection: no certificates provided by server
>
> I also had the same issue for the last several weeks with my Morgan Stanley accounts. The new download seems to have fixed the problem.
>
> View this Discussion online: http://help.infinitekind.com/discussions/problems/8286-morgan-standley-download-error-javasecuritycertcertificateexception-untrusted-ssl-connection-no-certificates-provided-by-server
>
> --
>
> Reply with #ignore to stop receiving notifications for this discussion.
>
24 Posted by roydsmith on Mar 25, 2013 @ 04:55 PM
This comment was split into a new private discussion: MSSB error 400 download problem
I continue to be unable to download my investment data from Morgan Stanley Smith Barney. The text below is that Online Error that I get:
There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Morgan Stanley Smith Barney - MS
The error code reported by the server was: 400
Please verify the account number that you have entered for this request.
I have talked to MSSB and they say my accounts are not blocked. I can and have downloaded my data using Quicken. If the OFX online banking protocol is the same for both Quicken and MD then why would one work and the other wouldn't?
I am using the 864 build on a iMac using Mountain Lion OS. After downloading the 864 build I disabled all of my MSSB accounts that I had entered and redid them using MSSB-MS.
Please advise as to what I should do now?
25 Posted by leroyhome on Mar 26, 2013 @ 08:22 PM
This comment was split into a new private discussion: MSSB continuing download error
I downloaded new version but still get same as well. Should I delete EVERYTHING and start over? Could there be something in cache that is interferring? Thoughts?
Jessica Little closed this discussion on Jun 03, 2013 @ 02:47 PM.