Freezing and delay

Dara Amengual 's Avatar

Dara Amengual

05 Sep, 2022 10:42 PM

Recently my app on my iPhone has been freezing up and when I first open takes a long time to open , and after I enter a transaction, I have to close app before I can enter another one. It’s frozen. This is a new issue. I have been using it for years.

  1. Support Staff 1 Posted by Maddy on 08 Sep, 2022 10:39 AM

    Maddy's Avatar

    Hi Dara,

    We are sorry to hear about the problem you have encountered.

    • Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance

    • Can you let me know which operating system you're running on your computer/s?

    • Did you have to restore from a backup for some reason? This would interrupt the sync relationship.

    • Is your data file stored in the default location?

    Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.

    • When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection, other?

    • Did you update the iOS mobile app? If not, you can find it here. The latest iOS mobile app version is 2.33 and it was released on Sep 7, 2022

    • Finally, is your most recent data showing on your phone or on your computer?

    --
    Maddy, Infinite Kind Support

  2. System closed this discussion on 08 Dec, 2022 10:40 AM.

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