Freezing and delay
Recently my app on my iPhone has been freezing up and when I first open takes a long time to open , and after I enter a transaction, I have to close app before I can enter another one. It’s frozen. This is a new issue. I have been using it for years.
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Support Staff 1 Posted by Maddy on 08 Sep, 2022 10:39 AM
Hi Dara,
We are sorry to hear about the problem you have encountered.
Which version and build of Moneydance are you using? To check, open Moneydance and select Moneydance --> About Moneydance
Can you let me know which operating system you're running on your computer/s?
Did you have to restore from a backup for some reason? This would interrupt the sync relationship.
Is your data file stored in the default location?
Please note: if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined here.
When you navigate to File->Syncing which sync method do you have selected? Dropbox Folder or Dropbox Connection, other?
Did you update the iOS mobile app? If not, you can find it here. The latest iOS mobile app version is 2.33 and it was released on Sep 7, 2022
Finally, is your most recent data showing on your phone or on your computer?
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Maddy, Infinite Kind Support
System closed this discussion on 08 Dec, 2022 10:40 AM.