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Can't Locate Existing MD File After Upgrade

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Greg

Mar 04, 2013 @ 06:54 PM

I just upgraded my MD app on my Mac which is running OS X 10.8.2. When I launch MD, it doesn't recognize that I have an existing account but instead queries as to whether I want to 1) create a new account, 2) open and existing account, 3) import a .qif file, or 4) import from QEM. My first question is, since I'm doing an upgrade, why is it even asking me this question? When I try to select either option 2 or 3, I'm unable to locate where my existing file is located. When I do a search on .qif files, the files listed including a backup that is less than an hour old are greyed out not allowing to select them. If I search for .moneydance files, I am able to select and open my most recent backup using either option 2 or 3, but get a JAVA error message in both cases. How do I get MD to use my existing account file and where can I locate it? Note: When I upgraded MD, I used the "Convert and Import" option.

1. Support Staff 1 Posted by Ethan on Mar 04, 2013 @ 07:06 PM

   

   Double post, discussion continued at http://help.infinitekind.com/discussions/problems/8354-cant-locate-...

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2. Ethan closed this discussion on Mar 04, 2013 @ 07:06 PM.

3. Greg re-opened this discussion on Mar 04, 2013 @ 07:22 PM

4. 2 Posted by Greg on Mar 04, 2013 @ 07:22 PM

   

   Ethan, Thanks for your reply. When I search .md files in Documents (anywhere else on my Mac), I again get a recent backup file listed, but it is greyed-out. In other words, I can't select it. Also, you mentioned selecting "open other". This is not one of the options I have listed. Please refer to my original for the 4 options I'm given. Greg

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5. 3 Posted by Jon Hoover on Mar 04, 2013 @ 10:24 PM

   

   HI Greg,
   I answered you on the other thread you posted to.
   Sincerely,
   Jon Hoover, Moneydance Support

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6. Scott Meehan closed this discussion on Mar 04, 2013 @ 10:44 PM.