Can no longer upgrade

John Canino's Avatar

John Canino

18 Sep, 2022 06:28 PM

Hello. I am [suddenly] unable to complete the upgrade process on my system. I am running Fedora Linux 36. Until recently, all updates worked just fine running the script from the command line. My current version is 2022.4.

The particular error is:

com.install4j.runtime.beans.actions.UninstallPreviousAction failed

I have attached a screenshot of the dialog box showing the same.

Thank you in advance for any assistance you can offer.

  1. 1 Posted by dwg on 18 Sep, 2022 09:57 PM

    dwg's Avatar

    I'm a fellow user.

    We did see an upgrade problem on some of the preview builds at one stage, I do not recall the exact builds impacted.

    Try the ignore option and see if it proceeds, it would on Windows.

    If that does not work you can try an uninstall of your existing version then install the new. This has no impact on your data, preferences or extension which are stored independently.

  2. Support Staff 2 Posted by Maddy on 21 Sep, 2022 03:35 PM

    Maddy's Avatar

    Hi John,

    We are sorry to hear about the problem you have encountered.

    This issue usually occurs when you are installing over a recent preview version. It's a problem with the uninstaller in the previously installed version.

    To resolve the problem, you should be given the options: ignore, retry, or quit.
    You should choose: 'ignore' and proceed with the installation.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

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