tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/83643-can-no-longer-upgradeInfinite Kind: Discussion 2022-12-21T15:40:21Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/557741422022-09-18T21:57:52Z2022-09-18T21:57:52ZCan no longer upgrade<div><p>I'm a fellow user.</p>
<p>We did see an upgrade problem on some of the preview builds at one stage, I do not recall the exact builds impacted.</p>
<p>Try the ignore option and see if it proceeds, it would on Windows.</p>
<p>If that does not work you can try an uninstall of your existing version then install the new. This has no impact on your data, preferences or extension which are stored independently.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/557741422022-09-21T15:35:34Z2022-09-21T15:35:34ZCan no longer upgrade<div><p>Hi John,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>This issue usually occurs when you are installing over a recent preview version. It's a problem with the uninstaller in the previously installed version.</p>
<p>To resolve the problem, you should be given the options: ignore, retry, or quit.<br>
You should choose: 'ignore' and proceed with the installation.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy