Error importing the file from MD 2012r2(803) to MD2012.5(862)
Vincent
Hi,
After upgrading MD 2012r2 (803) to MD 2012.5(862), while I try to
open and convert my MD file, there is an error : "There was an
error importing the file, please try again".
Is there a solution ?
Many thanks,
Vincent
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1 Posted by Jon Hoover on Mar 05, 2013 @ 04:40 PM
Hi Vincent,
We have on occasion seen this problem come up and it is fixable, though the solution may depend. For starters can you tell me what the full name of the file you want to import is?
Sincerely,
Jon Hoover, Moneydance Support
2 Posted by Vincent on Mar 05, 2013 @ 04:55 PM
Trying different way. I moved my file to another location and it finally convert and open it.
However, now when I tried to move this new file from the library location to my previous location, MD didn't open it... (I followed the instruction described on the site)....
The name of my old file was : "money.md"
Thanks,
VIncent
3 Posted by Jon Hoover on Mar 05, 2013 @ 06:47 PM
Hi Vincent,
What is the name of the file you are trying to move?
Sincerely,
Jon Hoover, Moneydance Support
4 Posted by Vincent on Mar 05, 2013 @ 08:58 PM
money.moneydance
5 Posted by Jon Hoover on Mar 05, 2013 @ 09:56 PM
Hi Vincent,
Are you using File -> Open -> Open Other or selecting Open Other from the welcome screen in order to open it?
Sincerely,
Jon Hoover, Moneydance Support
6 Posted by Vincent on Mar 06, 2013 @ 12:46 PM
Open other from the welcome screen
7 Posted by Jon Hoover on Mar 06, 2013 @ 03:27 PM
Hi Vincent,
Would you be willing to send me a screen shot of what you are seeing when you try to open the file?
To take a screenshot, press at the same time in this order: Command (Apple Key) + Shift + 3.
This will place the screenshot on your desktop.
Now either in an email or on the web forum you can attach that image and send it to us.
Thanks.
Sincerely,
Jon Hoover, Moneydance Support
8 Posted by Vincent on Mar 06, 2013 @ 06:54 PM
Hi,
Included the screenshot.
It is surprising that the file act as a folder and when I selected the money.moneydance or the root.mdinternal, nothing happens and the welcome screen was again...
9 Posted by Jon Hoover on Mar 06, 2013 @ 11:35 PM
Hi Vincent,
While you have Money.Moneydance highlighted/selected, what happens if you press the Open button?
Sincerely,
Jon Hoover, Moneydance Support
10 Posted by Vincent on Mar 07, 2013 @ 11:56 AM
Nothing.
11 Posted by Jon Hoover on Mar 07, 2013 @ 03:16 PM
Vincent,
I'm sorry that this problem is persisting.
Could you please try a few more things.
Find this file in Finder and open up Moneydance. Try and drag the file into Moneydance from Finder.
If that doesn't work what happens if you double click on the .Moneydance file or the Root.mdinternal file?
Thanks.
Sincerely,
Jon Hoover, Moneydance Support
12 Posted by Vincent on Mar 07, 2013 @ 06:29 PM
Find this file in Finder and open up Moneydance. Try and drag the file into Moneydance from Finder --> open the welcome screen
If that doesn't work what happens if you double click on the .Moneydance file or the Root.mdinternal file --> open the welcome screen
13 Posted by Scott Meehan on Mar 08, 2013 @ 12:38 AM
Hi Vincent,
Are there any special characters (as in, non english characters) in any of the folders that eventually contain your money.moneydance bundle? If so, that may be causing the issue with the file not opening as Moneydance has some issues with files and folders with non-english characters in them. From your screenshot, it looks like the folder containing money.moneydance may have an e with an accent on it, which may be the cause of the issue. Can you try moving the money.moneydance bundle to a folder without any special characters, including in its parent folders, and see if it opens then?
Scott Meehan
Moneydance Support
14 Posted by vincent on Mar 08, 2013 @ 03:22 PM
I moved the files to Users/XXX/Documents and it works.
Many thanks for this support.
See you.
Vincent
15 Posted by Renato on Mar 08, 2013 @ 04:20 PM
Hi.
I had the same behaviour.
Having "Contabilità" in the folder path works in Windows t but not in Mac OS X Mountain Lion.
Has this been filed as a bug?
16 Posted by Scott Meehan on Mar 08, 2013 @ 07:08 PM
Hi Vincent,
Glad to hear that it's working now!
Renato,
I just filed a ticket for it, so the developers will be looking into it!
Please let us know if we can be of further assistance!
Scott Meehan
Moneydance Support
System closed this discussion on Mar 31, 2015 @ 04:01 PM.