tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/84541-screen-not-showingInfinite Kind: Discussion 2022-10-27T15:00:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T12:46:26Z2022-10-27T12:46:26ZScreen not showing<div><p>upload help./console - or find errlog.txt and upload<br>
remove all extensions</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T12:55:42Z2022-10-27T12:55:42ZScreen not showing<div><p>Hi, sorry, I have no idea what that means. I’m using a Mac BTW</p>
<hr>
<p>Peter Symons<br>
416.528.6632</p></div>Peter Symonstag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T13:08:54Z2022-10-27T13:08:54ZScreen not showing<div><p>Moneydance menu. HELP. Console Window. Save output and upload here.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T13:12:20Z2022-10-27T13:12:21ZScreen not showing<div><p>Ah.</p>
<p>Starting Moneydance 2017.10 (1706) at Thu Oct 27 08:20:46 EDT 2022<br>
Settings Folder: /Users/petersymons/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance<br>
OS: Mac OS X 10.16 x86_64<br>
Java: 1.8.0_162 (Oracle Corporation)<br>
Is in sandbox: true; restricted file access: false<br>
Initializing Moneydance SSL<br>
Created new custom trust manager<br>
INITPRINT: spawning background printer scanner thread...<br>
INITPRINT: async lookup of default print service<br>
MDPRINTER2: looking up print service...<br>
MDPRINTER2: no default print service found. Creating a PrinterJob to get one from there. 0.0 seconds<br>
printer job class property: sun.lwawt.macosx.CPrinterJob<br>
MDPRINTER2: PrinterJob: sun.lwawt.macosx.CPrinterJob@2e45de3f 0.024 seconds<br>
MDPRINTER2: PrintService from PrinterJob: Unix Printer : Canon_G7000_series 0.247 seconds<br>
MDPRINTER2: default print service: 'Unix Printer : Canon_G7000_series' found after 0.247 seconds<br>
Warning: the font "Times" is not available, so "Lucida Bright" has been substituted, but may have unexpected appearance or behavor. Re-enable the "Times" font to remove this warning.<br>
multires images available: true<br>
error loading properties for theme custom from URL: file:/Users/petersymons/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application%20Support/Moneydance/custom_theme.properties error: java.io.FileNotFoundException: /Users/petersymons/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/custom_theme.properties (No such file or directory)<br>
opening last file: Chequing starting Jan 1 2009-20181117-1530<br>
loading dataset: /Users/petersymons/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Chequing starting Jan 1 2009-20181117-1530.moneydance<br>
loading with 128 bit encryption key<br>
reading trunk data tiksync/trunk<br>
trunk data loaded (0.253 seconds), checking for incremental updates<br>
loading un-synced txn files...<br>
reading txn file 20221022184640_499.txn reading txn file 20221022184714_863.txn loading synced txn files...<br>
replacing root: null () with new root: Root Account (93afa3ef-68e4-4781-ba23-e7b2a783014d<br>
dropbox folder should be at /Users/petersymons/Dropbox and exists=true<br>
base sync folder: /Users/petersymons/Dropbox/.moneydancesync<br>
dropbox folder should be at /Users/petersymons/Dropbox and exists=true<br>
base sync folder: /Users/petersymons/Dropbox/.moneydancesync<br>
have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added<br>
have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added<br>
have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added<br>
have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added<br>
Warning: the font "Times" is not available, so "Lucida Bright" has been substituted, but may have unexpected appearance or behavor. Re-enable the "Times" font to remove this warning.<br>
have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added<br>
have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added<br>
have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added<br>
have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added<br>
have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added<br>
have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added<br>
have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added<br>
have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added<br>
dropbox folder should be at /Users/petersymons/Dropbox and exists=true<br>
base sync folder: /Users/petersymons/Dropbox/.moneydancesync<br>
dropbox folder should be at /Users/petersymons/Dropbox and exists=true<br>
base sync folder: /Users/petersymons/Dropbox/.moneydancesync</p>
<hr>
<p>Peter Symons<br>
416.528.6632</p></div>Peter Symonstag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T13:23:21Z2022-10-27T13:23:21ZScreen not showing<div><p>Hmm, I don't like this:<br>
"have an account with no legacy ID number. Must be loading from a temporary dataset or not yet added"</p>
<p>What do you see, anything? Send screenshot of the MD screen?</p>
<p>I'm not sure BigSur is compatible?</p>
<p>Are you able to upgrade to 2022.5(4091)?</p>
<p>It's possible you have a data corruption; do you have a backup?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T13:27:45Z2022-10-27T13:27:46ZScreen not showing<div><p>It’ll show me other windows and the top menu (as per the screen shot below), but won’t show the ‘main’ screen.</p>
<p>I can try to upgrade</p>
<p>And yes I have backup</p>
<p>I won’t do anything until you advise</p>
<p>Thanks</p>
<p>Peter</p>
<hr>
<p>Peter Symons<br>
416.528.6632</p></div>Peter Symonstag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T13:41:11Z2022-10-27T13:41:11ZScreen not showing<div><p>Ah, it may be a simple fix 🤞<br>
First, go to Moneydance, About and get your license key number.<br>
Then with MD closed, find your config.dict file and rename it to config.OLD<br>
Restart MD.<br>
Did that fix the windows?<br>
If so, great, reenter your license number..<br>
??</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T13:48:55Z2022-10-27T13:48:55ZScreen not showing<div><p>Hey, sorry, where do I find my config.dict file? A search in finder didn’t show anything</p>
<hr>
<p>Peter Symons<br>
416.528.6632</p></div>Peter Symonstag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T13:57:56Z2022-10-27T13:57:56ZScreen not showing<div><p>Since you are using Mac OS X, the file should be located at one of these locations within your Home folder:</p>
<p>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/config.dict</p>
<p>If you have any trouble finding your Home Library folder, open Finder and select Go --> Go to Folder --> and copy and paste in exactly the following:</p>
<p>~/Library</p>
<p>This will pull up your local Library folder, and you can navigate to the locations above.</p>
<p>Once you've found your <em>config.dict</em> file, close Moneydance ensure it's closed fully. Then rename the file to <em>config2.dict</em></p>
<p>Once you've done this, open Moneydance again. It will appear as though you've just installed the program for the first time, so you'll see the Welcome window.</p>
<p>Your data file should be listed on the right of the window. If not, choose 'Open Other' and navigate to your data file.</p>
<p>When you're viewing your data file, choose Help --> Register Moneydance and input your license key.</p>
<p>If you run into any problems, you can simply close Moneydance and rename the original file back to <em>config.dict</em>. Then open Moneydance again to restore your original settings.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T13:59:32Z2022-10-27T13:59:32ZScreen not showing<div><p>Additionally, according to our records your license key is valid for use with Moneydance 2017, Moneydance 2019 and Moneydance 2020.</p>
<p>If you wish to upgrade to <strong>Moneydance 2020.2 (1929)</strong>, you can download it <a href="https://infinitekind.com/download_2020">here</a>. Please check the system requirements prior to installing this version.</p>
<p>Alternatively, if you would prefer upgrading to Moneydance 2022, you can enter your current license key into the 'Upgrading?' box on <a href="https://infinitekind.com/purchase">this page</a> to redeem a 50% discount. After purchasing, you'll be sent a new license key via email.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T14:10:10Z2022-10-27T14:10:11ZScreen not showing<div><p>I cannot find either of those locations. There is no library/containers nor library/application support/Moneydance - see screen shot below</p>
<p>Thanks</p>
<hr>
<p>Peter Symons<br>
416.528.6632</p></div>Peter Symonstag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T14:19:49Z2022-10-27T14:19:49ZScreen not showing<div><p>It will be somewhere like:<br>
/Users/petersymons/Library/Containers/com.infinitekind.MoneydanceOSX/ .. and then in one of the subfolders.. Use search<br>
Hunt around<br>
Look inside hidden folders (Finder, CMD-SHIFT-. (that's a dot/period on the end))..</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T14:30:49Z2022-10-27T14:30:49ZScreen not showing<div><p>Got it, it now works. Thanks. See, you can teach old dogs new tricks.</p>
<p>Peter.</p>
<hr>
<p>Peter Symons<br>
416.528.6632</p></div>Peter Symonstag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T14:32:10Z2022-10-27T14:32:10ZScreen not showing<div><p>🐶 🐕 👍</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T14:32:36Z2022-10-27T14:32:36ZScreen not showing<div><p>FYI - Toolbox extension could have helped you fix this if you were on the latest version.... 😉</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/565168122022-10-27T14:39:01Z2022-10-27T14:39:02ZScreen not showing<div><p>Thanks, take care</p>
<p>P.</p>
<hr>
<p>Peter Symons<br>
416.528.6632</p></div>Peter Symons