Pop-up windows come up blank

david.d's Avatar

david.d

28 Oct, 2022 03:45 PM

I've been seeing an issue where a pop-up window (e.g. a split, or a reminder) comes up with no contents, just the bare window. Once it happens, it will continue to happen on every pop-up until you quit and restart. One impact is that you also get a bare pop-up during the backup on exit, so you really can't see what's going on until that goes away. Has anyone else seen this? Seems to show up after a few days of working fine. Not a big deal, just a minor annoyance.

  1. 1 Posted by Stuart Beesley ... on 28 Oct, 2022 04:07 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    when it happens again, go to Help/Console and post the contents here.

  2. 2 Posted by david.d on 28 Oct, 2022 04:20 PM

    david.d's Avatar

    Will do, thanks.

    From: "Stuart Beesley (Mr Toolbox)" <[email blocked]>
    Reply-To: <[email blocked]>

  3. 3 Posted by shiner03 on 27 Jan, 2023 11:27 AM

    shiner03's Avatar

    I'm getting this problem also. Is there a fix?

  4. Support Staff 4 Posted by Maddy on 27 Jan, 2023 11:46 AM

    Maddy's Avatar

    Hi,
    We are sorry to hear about the problem you have encountered.

    Upgrading to the latest preview version should hopefully fix the problem for you.
    Moneydance 2022.6 (4097) is now available to download from this page.

    For a full list of improvements in the preview version, please refer to this page.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  5. 5 Posted by david.d on 27 Jan, 2023 01:17 PM

    david.d's Avatar

    Make sure all your extensions are up to date, then restart MD.

  6. 6 Posted by Stuart Beesley ... on 27 Jan, 2023 01:38 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    and go to help/console and upload that here...

  7. 7 Posted by shiner03 on 17 Mar, 2023 06:31 PM

    shiner03's Avatar

    Well, I upgraded to Moneydance 2022.6 (4097) and it's still happening, that Pop-up windows come up blank. I also deleted all extensions except FIND and REPLACE and that doesn't show an update button so I presume it's updated. What else can I do? Also, not sure what you mean that when it happens again, go to Help/Console and post the contents here.

  8. 8 Posted by Stuart Beesley ... on 17 Mar, 2023 06:51 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Moneydance has a top row menubar with menu options. There is a menu called Help. Try clicking that. Do you see an option in that menu called Console (or something roughly worded like that)? Click that. Then you will get the console debug messages. Click the save button. Save the file. Remember where you saved it. Come back
    To this thread online. Attach the saved console log.

  9. 9 Posted by shiner03 on 17 Mar, 2023 07:04 PM

    shiner03's Avatar

    I had to restart because the console window was blank so maybe that data won't show the problem but the Console file is attached anyway.

  10. 10 Posted by Stuart Beesley ... on 17 Mar, 2023 09:37 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    So was this console file after the problem, or after a restart? If the latter, then it’s no good.

    So if the blank screen happens again then force quit moneydance and find errlog.txt on disk (before you restart moneydance) and upload that file here.

  11. 11 Posted by shiner03 on 18 Mar, 2023 07:27 PM

    shiner03's Avatar

    Yes, the console window was blank so I restarted, then saved and sent the console window to you. Since that's no good, I did the force-quit and did a search for errlog.txt but nothing exists by that name. I did look in the Library > Moneydance > Data > Documents, and found "hs_err_pid31191.log" (attached). Is this it? If not, please send me the path to find "errlog.txt."

  12. 12 Posted by Stuart Beesley ... on 18 Mar, 2023 10:08 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:

    ~/Library

    This should pull up your local Library folder.

  13. Support Staff 13 Posted by Ethan on 18 Mar, 2023 11:59 PM

    Ethan's Avatar

    Just to be clear, both the console window and the errlog.txt file automatically clear every time the program is relaunched. If you can find and send one or the either immediately after getting one of these window issues, it should capture any error messages in there. But if you have already restarted the program, don't bother sending either, since the errors would have been cleared. Wait until the issue happens again, then send the logs.

    Ethan
    Infinite Kind Support

  14. 14 Posted by david.d on 19 Mar, 2023 12:10 AM

    david.d's Avatar

    Stuart & shiner03 --

    Here’s something odd. Looking at my machine, if I bring up the Console Window, it indeed shows the file under
    ~/Library/Containers/com.infinitekind.MoneydanceOSX/…
    However, that path doesn’t appear in the Finder — it’s just missing, can’t see it at all, doesn’t exist. BUT, if I open up a Terminal window, navigate down to ~/Library/Containers and do an
    ls -ld com.inf*
    there it is. It appears to show up in Finder as ~/Library/Containers/Moneydance, almost as if it were a symbolic link. I’ve never seen that behavior before, but there it is.

    Anyway, if you’re still looking in a Finder window, try
    ~/Library/Containers/Moneydance/Library/Application Support/Moneydance/

    Hope that helps.

  15. 15 Posted by dtd on 19 Mar, 2023 01:40 AM

    dtd's Avatar

    just a user - Apple hides a lot of files. If you haven't "exposed" them (unhidden them), you won't see them unless you explicitly point to them.

  16. 16 Posted by Stuart Beesley ... on 19 Mar, 2023 07:10 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    @david.d - it’s a magic / internal alias. The real / physical ‘com.infinitekind.MoneydanceOSX’ on disk becomes ‘Moneydance’ in Finder. It’s to do with the way that the app alias / packages / names itself.

  17. 17 Posted by Stuart Beesley ... on 19 Mar, 2023 07:15 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Updated:

    If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Containers/Moneydance/Library/Application Support/Moneydance/errlog.txt

    or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:

    ~/Library

    This should pull up your local Library folder.

    Also CMD-SHIFT-DOT (that’s a period or ‘.’) will show hidden files..

  18. 18 Posted by david.d on 19 Mar, 2023 12:48 PM

    david.d's Avatar

    Thanks, Stuart! Never encountered anything like it before, despite 40 years in the business. But my knowledge is old, haven’t kept up to date with the tech.

    — David

  19. 19 Posted by shiner03 on 20 Mar, 2023 12:08 AM

    shiner03's Avatar

    Found it. Thanx. Will post it next time I get a blank window

  20. 20 Posted by shiner03 on 20 Mar, 2023 07:49 PM

    shiner03's Avatar

    Just got the blank screen. Did the Force Quit. Retrieved the error log and it is attached

  21. 21 Posted by Stuart Beesley ... on 20 Mar, 2023 08:49 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    What were you doing just before the crash?

    It looks like the Find and Replace extension is crashing the UI.

    Can you remove the F&R extension, restart and then advise if the problem reoccurs?

    Also, again, are you/ were you using F&R at the time?

  22. 22 Posted by shiner03 on 20 Mar, 2023 09:07 PM

    shiner03's Avatar

    Yes, I was using Find & Replace just before I did the force quit. But just before that, I had a blank window when I opened a split transaction so to confirm the blank screen problem, I wanted to see if I could open the Find & Replace which was blank. So that's when I did the Force quit. Will delete the Find & Replace and see.

  23. 23 Posted by Stuart Beesley ... on 20 Mar, 2023 09:12 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Ok. so remove F&R. Restart. If it happens again send a new log file.

    Also, pls install toolbox extension as that will also put some extra info into the log too. Thx.

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