Pop-up windows come up blank
I've been seeing an issue where a pop-up window (e.g. a split, or a reminder) comes up with no contents, just the bare window. Once it happens, it will continue to happen on every pop-up until you quit and restart. One impact is that you also get a bare pop-up during the backup on exit, so you really can't see what's going on until that goes away. Has anyone else seen this? Seems to show up after a few days of working fine. Not a big deal, just a minor annoyance.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by Stuart Beesley ... on 28 Oct, 2022 04:07 PM
when it happens again, go to Help/Console and post the contents here.
2 Posted by david.d on 28 Oct, 2022 04:20 PM
Will do, thanks.
From: "Stuart Beesley (Mr Toolbox)" <[email blocked]>
Reply-To: <[email blocked]>
3 Posted by shiner03 on 27 Jan, 2023 11:27 AM
I'm getting this problem also. Is there a fix?
Support Staff 4 Posted by Maddy on 27 Jan, 2023 11:46 AM
Hi,
We are sorry to hear about the problem you have encountered.
Upgrading to the latest preview version should hopefully fix the problem for you.
Moneydance 2022.6 (4097) is now available to download from this page.
For a full list of improvements in the preview version, please refer to this page.
Please keep us posted on your progress, Thank you!
--
Maddy, Infinite Kind Support
5 Posted by david.d on 27 Jan, 2023 01:17 PM
Make sure all your extensions are up to date, then restart MD.
6 Posted by Stuart Beesley ... on 27 Jan, 2023 01:38 PM
and go to help/console and upload that here...
7 Posted by shiner03 on 17 Mar, 2023 06:31 PM
Well, I upgraded to Moneydance 2022.6 (4097) and it's still happening, that Pop-up windows come up blank. I also deleted all extensions except FIND and REPLACE and that doesn't show an update button so I presume it's updated. What else can I do? Also, not sure what you mean that when it happens again, go to Help/Console and post the contents here.
8 Posted by Stuart Beesley ... on 17 Mar, 2023 06:51 PM
Moneydance has a top row menubar with menu options. There is a menu called Help. Try clicking that. Do you see an option in that menu called Console (or something roughly worded like that)? Click that. Then you will get the console debug messages. Click the save button. Save the file. Remember where you saved it. Come back
To this thread online. Attach the saved console log.
9 Posted by shiner03 on 17 Mar, 2023 07:04 PM
I had to restart because the console window was blank so maybe that data won't show the problem but the Console file is attached anyway.
10 Posted by Stuart Beesley ... on 17 Mar, 2023 09:37 PM
So was this console file after the problem, or after a restart? If the latter, then it’s no good.
So if the blank screen happens again then force quit moneydance and find errlog.txt on disk (before you restart moneydance) and upload that file here.
11 Posted by shiner03 on 18 Mar, 2023 07:27 PM
Yes, the console window was blank so I restarted, then saved and sent the console window to you. Since that's no good, I did the force-quit and did a search for errlog.txt but nothing exists by that name. I did look in the Library > Moneydance > Data > Documents, and found "hs_err_pid31191.log" (attached). Is this it? If not, please send me the path to find "errlog.txt."
12 Posted by Stuart Beesley ... on 18 Mar, 2023 10:08 PM
If you're using Mac OS X, it should be located at one of these locations within your Home folder:
~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt
or:
~/Library/Application Support/Moneydance/errlog.txt
If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:
~/Library
This should pull up your local Library folder.
Support Staff 13 Posted by Ethan on 18 Mar, 2023 11:59 PM
Just to be clear, both the console window and the errlog.txt file automatically clear every time the program is relaunched. If you can find and send one or the either immediately after getting one of these window issues, it should capture any error messages in there. But if you have already restarted the program, don't bother sending either, since the errors would have been cleared. Wait until the issue happens again, then send the logs.
Ethan
Infinite Kind Support
14 Posted by david.d on 19 Mar, 2023 12:10 AM
Stuart & shiner03 --
Here’s something odd. Looking at my machine, if I bring up the Console Window, it indeed shows the file under
~/Library/Containers/com.infinitekind.MoneydanceOSX/…
However, that path doesn’t appear in the Finder — it’s just missing, can’t see it at all, doesn’t exist. BUT, if I open up a Terminal window, navigate down to ~/Library/Containers and do an
ls -ld com.inf*
there it is. It appears to show up in Finder as ~/Library/Containers/Moneydance, almost as if it were a symbolic link. I’ve never seen that behavior before, but there it is.
Anyway, if you’re still looking in a Finder window, try
~/Library/Containers/Moneydance/Library/Application Support/Moneydance/
Hope that helps.
15 Posted by dtd on 19 Mar, 2023 01:40 AM
just a user - Apple hides a lot of files. If you haven't "exposed" them (unhidden them), you won't see them unless you explicitly point to them.
16 Posted by Stuart Beesley ... on 19 Mar, 2023 07:10 AM
@david.d - it’s a magic / internal alias. The real / physical ‘com.infinitekind.MoneydanceOSX’ on disk becomes ‘Moneydance’ in Finder. It’s to do with the way that the app alias / packages / names itself.
17 Posted by Stuart Beesley ... on 19 Mar, 2023 07:15 AM
Updated:
If you're using Mac OS X, it should be located at one of these locations within your Home folder:
~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt
or:
~/Library/Containers/Moneydance/Library/Application Support/Moneydance/errlog.txt
or:
~/Library/Application Support/Moneydance/errlog.txt
If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:
~/Library
This should pull up your local Library folder.
Also CMD-SHIFT-DOT (that’s a period or ‘.’) will show hidden files..
18 Posted by david.d on 19 Mar, 2023 12:48 PM
Thanks, Stuart! Never encountered anything like it before, despite 40 years in the business. But my knowledge is old, haven’t kept up to date with the tech.
— David
19 Posted by shiner03 on 20 Mar, 2023 12:08 AM
Found it. Thanx. Will post it next time I get a blank window
20 Posted by shiner03 on 20 Mar, 2023 07:49 PM
Just got the blank screen. Did the Force Quit. Retrieved the error log and it is attached
21 Posted by Stuart Beesley ... on 20 Mar, 2023 08:49 PM
What were you doing just before the crash?
It looks like the Find and Replace extension is crashing the UI.
Can you remove the F&R extension, restart and then advise if the problem reoccurs?
Also, again, are you/ were you using F&R at the time?
22 Posted by shiner03 on 20 Mar, 2023 09:07 PM
Yes, I was using Find & Replace just before I did the force quit. But just before that, I had a blank window when I opened a split transaction so to confirm the blank screen problem, I wanted to see if I could open the Find & Replace which was blank. So that's when I did the Force quit. Will delete the Find & Replace and see.
23 Posted by Stuart Beesley ... on 20 Mar, 2023 09:12 PM
Ok. so remove F&R. Restart. If it happens again send a new log file.
Also, pls install toolbox extension as that will also put some extra info into the log too. Thx.