Moneydance won't open

Connie Roth's Avatar

Connie Roth

04 Dec, 2022 11:12 PM

Clicked on Moneydance which I have used for some time. Shows as open but nothing appears, attempted to close, won't close won't respond, Won't let me shut down Mac because it won't shot down 24" iMac with M1 chip. No other apps seem to be affected.

  1. Support Staff 1 Posted by Ethan on 05 Dec, 2022 01:24 AM

    Ethan's Avatar

    Can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your config.dict file.

    Please take note of your license key and save it, separately as you will need to re-register later.

    If you're using Mac OS, the file should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict


    ~/Library/Application Support/Moneydance/config.dict

    If you have any trouble finding your Home Library folder, open Finder and select Go --> Go to Folder --> and copy and paste in exactly the following:


    This will pull up your local Library folder, and you can navigate to the locations above.

    Once you've found your config.dict file, close Moneydance ensure it's closed fully. Then rename the file to config2.dict

    Once you've done this, open Moneydance again. It will appear as though you've just installed the program for the first time, so you'll see the Welcome window.
    Your data file should be listed on the right of the window. If not, choose 'Open Other' and navigate to your data file.
    When you're viewing your data file, choose Help --> Register Moneydance and input your license key.

    If you run into any problems, you can simply close Moneydance and rename the original file back to config.dict. Then open Moneydance again to restore your original settings.

    Infinite Kind Support

  2. 2 Posted by ds4854 on 07 Dec, 2022 09:25 PM

    ds4854's Avatar

    I just started having a nearly identical problem. Been using MD since 2008, never seen this behavior before. System=Win10Pro, up to date on all updates. Core i7, ample memory and storage. When I click on the MD icon in the taskbar, I get the "enter password" popup, I enter the password and it accepts it. Then after a very long wait, I don't see MD open, but the MD taskbar icon changes to indicate an active app. However, when I hover the mouse over the icon, I see a postage stamp of a blank window, and it will not open. It will, however, close via the taskbar or the windows task mgr, and then I get the normal "backup up moneydance data file' popup for a few seconds.

    I can't use it like this, I can't get in to it to view my license key or to check on settings or preferences I want to make clear that I successfully used MD on Dec 3. I started it, used it, and closed it at least twice that day without incident. I next tried to use it on Dec 5, and got the results described above, even though nothing has changed on my computer or my MD installation. I'm still having this problem today Dec 7 (was AFK all day yesterday).

    Help, please? Any and all advice welcome.

  3. 3 Posted by Stuart Beesley ... on 07 Dec, 2022 10:02 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    As per above, close MD, find config.dict, rename or delete it. Then restart MD

  4. 4 Posted by ds4854 on 08 Dec, 2022 12:52 AM

    ds4854's Avatar

    Well, ok, that worked up to a point. Found the config.dict file in C:\Users\<username>\.moneydance. Renamed it config2.dict. MD did then open and allow me to select my data file, accepted the password for it, and as predicted says that I need to enter a license key. However, it won't accept the license key I have on file. It won't go out of demo mode.
    I tried renaming the original file back from config2.dict to config.dict and restarting, but same exact result.

    So what next? Can someone who works for IK please look up my current license key and communicate it to me via PM? Or do I have to go buy a whole new license to fix this?

  5. 5 Posted by dwg on 08 Dec, 2022 01:22 AM

    dwg's Avatar

    You can have your license key emailed to you by using the lost key field on the following page:

    Licenses are version specific, I can usually tell what version of Moneydance a license is by the characters to the left of the hyphen, this part of the key does not disclose your license.

  6. 6 Posted by ds4854 on 08 Dec, 2022 01:54 AM

    ds4854's Avatar

    Thanks! I had not updated my records for the last lic key, but now I have it, and it's up and running again. Much obliged, everyone!

  7. Maddy closed this discussion on 08 Dec, 2022 01:57 PM.

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