Can't view Summary page

Mike Gillis's Avatar

Mike Gillis

07 Dec, 2022 07:03 PM

I have upgraded to Version 2022.5 (4091). When I first opened my file in the new version everything seemed to work ok. Today I started to set up Moneydance+, but decided to not continue with the service and cancelled the free trial. I downloaded the Quicken file from my bank to my MacBook Downloads folder, but it didn't come up in the down loaded file section of the Summary Page. I double clicked on the file in the Downloads folder and data was entered into one of the accounts in Moneydance. Now the Summary Page will not open when clicked on. When I select the Reminder Page or any of the accounts they open. If I double click on Reminders or accounts the new page that opens doesn't populate properly. I have tried closing and reopening Moneydance, but it is still the same.

Please help

  1. 1 Posted by Stuart Beesley ... on 07 Dec, 2022 08:57 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Go to help/console. Post the output here

  2. 2 Posted by Stuart Beesley ... on 14 Dec, 2022 05:48 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Hi Mike,

    You just posted this: "I sent an email on Dec 7, 22 about this issue. On Dec 7, 22 Stuart Beesley replied asking for the contents from Console. On Dec 7, 22 I sent the contents from Console. I have not received a reply since then. On Dec 13, 22 I deleted the updated downloaded Moneydance file and then downloaded the file again and reinstalled. The Summary page still is not visible. I sent the contents of Console again.

    I have gone back to using the older version of Moneydance, but would like help to make the new version work."

    But as you can see, there was never a reply received here nor any upload of the help/console....??

    If you upload it, I will try to help...

  3. 3 Posted by dtd on 14 Dec, 2022 11:03 PM

    dtd's Avatar

    just a user

    Mike - you can reply via email with text, but you must come to the site to post files.
    Here is the URL for your thread:

    https://infinitekind.tenderapp.com/discussions/problems/85444-cant-view-summary-page

  4. 4 Posted by Mike Gillis on 15 Dec, 2022 03:30 PM

    Mike Gillis's Avatar

    Contents of Console

  5. 5 Posted by Stuart Beesley ... on 15 Dec, 2022 05:00 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    OK, remove extension 'importlist' and / or try changing your MD preferences to a different / default Theme..

  6. 6 Posted by Mike Gillis on 18 Dec, 2022 04:07 PM

    Mike Gillis's Avatar

    I removed the old Import list and installed the new Import list and the Summary page has been coming up eveytime now. Thanks Mike

  7. 7 Posted by Mike Gillis on 18 Dec, 2022 04:09 PM

    Mike Gillis's Avatar

    Hi Stuart

    Deleting the old Import list and adding the new Import list has fixed the problem so far.

    Thanks

    Mike

  8. System closed this discussion on 19 Mar, 2023 04:10 PM.

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