tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/85459-split-and-other-prompt-windows-are-opening-as-blanksInfinite Kind: Discussion 2022-12-12T11:52:26Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/570769022022-12-08T07:16:07Z2022-12-08T07:16:07ZSplit and other prompt windows are opening as blanks<div><p>Try removing the ratios extension and let us know if the problem goes away?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/570769022022-12-08T08:47:25Z2022-12-08T08:47:25ZSplit and other prompt windows are opening as blanks<div><p>Hi Elizabeth ,<br>
We are sorry to hear about the problem you have encountered.</p>
<p>It seems that you have some outdated extensions still installed. This may be causing a problem.</p>
<p>Could you try temporarily removing all the extensions from the extensions folder?</p>
<p>You should simply navigate to:</p>
<p>/Users//Library/Containers/Moneydance/fmodules</p>
<p>In the folder fmodules remove any.mxt files and restart Moneydance!</p>
<p>Alternatively, install the Toolbox extension from <strong>Extensions->Manage Extensions</strong>.</p>
<p>Load the <strong>Toolbox</strong> and choose <strong>'Update Mode'</strong> by navigating to <strong>Toolbox Options</strong> at the top right corner.</p>
<p>Choose <strong>Menu General tools- (scroll down) ->Fix: Delete Orphaned extensions</strong> and restart Moneydance!</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/570769022022-12-11T23:28:36Z2022-12-11T23:28:36ZSplit and other prompt windows are opening as blanks<div><p>That worked.</p>
<p>Thank you for the prompt response and the effective help.</p>
<p>Elizabeth R. Martinez<br>
210-601-1900<br>
<a href="mailto:mart15inez@gmail.com">mart15inez@gmail.com</a> <a href="mailto:mart15inez@gmail.com">mart15inez@gmail.com</a></p></div>Elizabeth Martinez