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Split and other prompt windows are opening as blanks

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Elizabeth Martinez

08 Dec, 2022 06:34 AM

I recently migrated to a new MacBook Air running Ventura 13.0.1 from an older iMac. I've started seeing this problem where windows for splits or other prompts are opening with blanks - only the title and no dialog or buttons. I usually shut down the app and start over but it's happened twice tonight. I am attaching my errlog.txt to assist in diagnosis.

• errlog.txt 13.3 KB

1. 1 Posted by Stuart Beesley ... on 08 Dec, 2022 07:16 AM

   

   Try removing the ratios extension and let us know if the problem goes away?

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2. Support Staff 2 Posted by Maddy on 08 Dec, 2022 08:47 AM

   

   Hi Elizabeth ,
   We are sorry to hear about the problem you have encountered.

   It seems that you have some outdated extensions still installed. This may be causing a problem.

   Could you try temporarily removing all the extensions from the extensions folder?

   You should simply navigate to:

   /Users//Library/Containers/Moneydance/fmodules

   In the folder fmodules remove any.mxt files and restart Moneydance!

   Alternatively, install the Toolbox extension from Extensions->Manage Extensions.

   Load the Toolbox and choose 'Update Mode' by navigating to Toolbox Options at the top right corner.

   Choose Menu General tools- (scroll down) ->Fix: Delete Orphaned extensions and restart Moneydance!

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

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3. 3 Posted by Elizabeth Marti... on 11 Dec, 2022 11:28 PM

   

   That worked.

   Thank you for the prompt response and the effective help.

   Elizabeth R. Martinez
   210-601-1900
   [email blocked] <mailto:[email blocked]>

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4. Ethan closed this discussion on 12 Dec, 2022 12:23 AM.