Home → Problems →

Moneydance App iPhone Not working

• Edit

Paul Mathers

13 Dec, 2022 06:49 PM

I am currently using an iPhone 13 Pro iOS version 16.1.2 - for some time the Moneydance App has been taking a longtime to download accounts but now the App crashes/closes after displaying 'Loading Accounts'. I currently Sync my accounts with Dropbox. The desktop version of Moneydance appears to be syncing fine.
Please can you assist.

1. 1 Posted by Stuart Beesley ... on 13 Dec, 2022 07:08 PM

   

   Toolbox extension. Advanced mode. Advanced menu. Force refresh/push sync data. Wait for about 10 mins. Restart MD. Restart phone.

   • Edit

2. 2 Posted by Paul Mathers on 14 Dec, 2022 09:41 AM

   

   Sorry but can you give me more guidance - I can’t find Toolbox extension on either my phone or desktop version on Moneydance. Thank you

   • Edit

3. 3 Posted by Stuart Beesley ... on 14 Dec, 2022 09:50 AM

   

   Desktop,
   Manage Extensions
   Toolbox
   Install
   Extensions
   Toolbox
   top right
   enable advanced mode
   Advanced options
   force refresh/push sync data

   BUT - what version of MD are you on?

   • Edit

4. 4 Posted by Paul Mathers on 14 Dec, 2022 10:40 AM

   

   I was using an older version of Moneydance so have just purchased the upgrade - I am now using version 2022.5(4091)
   I followed your instructions to Force refresh/push sync but the moneydance app on the iPhone still crashes when trying to open the accounts. I saved the log as text and attached to this email as I don’t understand it. I would be grateful for more assistance.

   • copy_of_errlog.txt 705 KB
   • Edit

5. 5 Posted by Stuart Beesley ... on 14 Dec, 2022 10:52 AM

   

   OK, log looks OK..

   Several things:
   - Are you on the latest Android App? - Have you tried deleting the app, reboot phone, and reinstalling app? - Can you run toolbox, analyse dataset and objects.. Post output here...

   • Edit

6. 6 Posted by Paul Mathers on 14 Dec, 2022 01:11 PM

   
   Thank you, it is now working well. I appreciate your help.

   
   

   On 14 Dec 2022, at 10:53, Stuart Beesley (Mr Toolbox) <[email blocked]> wrote:
   
   

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

   // Please reply above this line ================================================== From: Stuart Beesley (Mr Toolbox) OK, log looks OK.. Several things: - Are you on the latest Android App? - Have you tried deleting the app, reboot phone, and reinstalling app? - Can you run toolbox, analyse dataset and objects.. Post output here... On Wed, Dec 14 at 02:40 AM PST, Paul Mathers wrote: I was using an older version of Moneydance so have just purchased the upgrade - I am now using version 2022.5(4091) I followed your instructions to Force refresh/push sync but the moneydance app on the iPhone still crashes when trying to open the accounts. I saved the log as text and attached to this email as I don’t understand it. I would be grateful for more assistance.

   Having trouble reading this? View this discussion online: Moneydance App iPhone Not working. Reply with #ignore to stop receiving notifications for this discussion.

   • Edit

7. 7 Posted by Stuart Beesley ... on 14 Dec, 2022 01:12 PM

   

   Toolbox 🧰 +1 😃

   • Edit

8. Maddy closed this discussion on 14 Dec, 2022 01:51 PM.