Moneydance App iPhone Not working

Paul Mathers's Avatar

Paul Mathers

13 Dec, 2022 06:49 PM

I am currently using an iPhone 13 Pro iOS version 16.1.2 - for some time the Moneydance App has been taking a longtime to download accounts but now the App crashes/closes after displaying 'Loading Accounts'. I currently Sync my accounts with Dropbox. The desktop version of Moneydance appears to be syncing fine.
Please can you assist.

  1. 1 Posted by Stuart Beesley ... on 13 Dec, 2022 07:08 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Toolbox extension. Advanced mode. Advanced menu. Force refresh/push sync data. Wait for about 10 mins. Restart MD. Restart phone.

  2. 2 Posted by Paul Mathers on 14 Dec, 2022 09:41 AM

    Paul Mathers's Avatar

    Sorry but can you give me more guidance - I can’t find Toolbox extension on either my phone or desktop version on Moneydance. Thank you

  3. 3 Posted by Stuart Beesley ... on 14 Dec, 2022 09:50 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Desktop,
    Manage Extensions
    Toolbox
    Install
    Extensions
    Toolbox
    top right
    enable advanced mode
    Advanced options
    force refresh/push sync data

    BUT - what version of MD are you on?

  4. 4 Posted by Paul Mathers on 14 Dec, 2022 10:40 AM

    Paul Mathers's Avatar

    I was using an older version of Moneydance so have just purchased the upgrade - I am now using version 2022.5(4091)
    I followed your instructions to Force refresh/push sync but the moneydance app on the iPhone still crashes when trying to open the accounts. I saved the log as text and attached to this email as I don’t understand it. I would be grateful for more assistance.

  5. 5 Posted by Stuart Beesley ... on 14 Dec, 2022 10:52 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    OK, log looks OK..

    Several things:
    - Are you on the latest Android App? - Have you tried deleting the app, reboot phone, and reinstalling app? - Can you run toolbox, analyse dataset and objects.. Post output here...

  6. 6 Posted by Paul Mathers on 14 Dec, 2022 01:11 PM

    Paul Mathers's Avatar
    Thank you, it is now working well. I appreciate your help.

    On 14 Dec 2022, at 10:53, Stuart Beesley (Mr Toolbox) <[email blocked]> wrote:

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line
    ==================================================

    From: Stuart Beesley (Mr Toolbox)

    OK, log looks OK..

    Several things:
    - Are you on the latest Android App? - Have you tried deleting the app, reboot phone, and reinstalling app? - Can you run toolbox, analyse dataset and objects.. Post output here...

    On Wed, Dec 14 at 02:40 AM PST, Paul Mathers wrote:

    I was using an older version of Moneydance so have just purchased the upgrade - I am now using version 2022.5(4091)
    I followed your instructions to Force refresh/push sync but the moneydance app on the iPhone still crashes when trying to open the accounts. I saved the log as text and attached to this email as I don’t understand it. I would be grateful for more assistance.

    Having trouble reading this? View this discussion online: Moneydance App iPhone Not working.

    Reply with #ignore to stop receiving notifications for this discussion.

  7. 7 Posted by Stuart Beesley ... on 14 Dec, 2022 01:12 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Toolbox 🧰 +1 😃

  8. Maddy closed this discussion on 14 Dec, 2022 01:51 PM.

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