Downloaded CC account not updating previously matched MD account

Raymy's Avatar

Raymy

13 Dec, 2022 08:01 PM

Just recently, one of my MD accounts stopped updating after I tried to import a downloaded transaction file using Microsoft Money(OFX) option in my online Credit Card account. This is the format I download all my accounts in. My other CC accounts will update and show the dark blue circle indicating new transactions to match. Just one has not updated since Dec 5. I can't find a way to unmatch my MD account file from the download file so I can try to download and match to my MD account again in hopes that would work. I think I may need to delete a file in my support file tree somewhere and need guidance.

  1. 1 Posted by Stuart Beesley ... on 13 Dec, 2022 09:06 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    What version of MD? If 2022 then menu, online, match online accounts, import/OFX

    If older then toolbox extension. Update mode, online banking tools, forget ofx banking link.

    But I don’t think this will make any difference. It either imports or it doesn’t. Have you checked the file using a text editor? Or perhaps reset the sync date.

    And or upload help/console after the import to here.

  2. 2 Posted by Raymy on 16 Dec, 2022 04:19 PM

    Raymy's Avatar

    It’s working now. I waited to try it again on a different day. It must have been the CC download on that day that was faulty. I had tried multiple times even. I downloaded the exact same thing today but now it works. Thanks. I at least learned where to find the online account matching and how to reset it.

  3. Support Staff 3 Posted by Ethan on 19 Dec, 2022 02:35 AM

    Ethan's Avatar

    I'm glad to hear it sounds like things have been sorted out. Please let us know if this happens again.

    Ethan
    Infinite Kind Support

  4. Ethan closed this discussion on 19 Dec, 2022 02:35 AM.

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