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Trying to set up Moneydance

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April Harrison

18 Dec, 2022 02:28 AM

Hi I have quicken but trying to switch to something else. I liked the sound of Moneydance so downloaded your program to try it before I buy it. Downloaded ok, set up and worked with it some ok, then had to close the program for something and when I went back and tried to open it is when the problem started. It won't open and says the following: "No JVM could be found on your system, please define EXE4J_JAVA_HOME to point to an installed 64- bit JDK or JRE or download a JRE from Java.com Can this be fixed, corrected or should I just try another program??? I don't understand computer language

I have a HP computer about 4/5 years old running windows

thanks April Harrison

1. Support Staff 1 Posted by Ethan on 18 Dec, 2022 03:11 AM

   

   Hello April,

   That's strange. Moneydance is installed with the Java that error message is asking for, and since you ran the program already, it should have already been there. I'd say try installing the program again from our website, which should reinstall Java as well. If that doesn't help, let us know if the error message changes, and also the exact version of Windows you are running.

   Ethan
   Infinite Kind Support

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2. 2 Posted by April Harrison on 18 Dec, 2022 04:23 AM

   

   Thanks Ethan for the reply. I've actually already reinstalled Moneydance. I can make the program work when I pin it to the start menu or when its pinned to the taskbar, and I open the program from there. I tried to make a short cut for it on the desktop and its that app that I get the error message from.

   So its working, I just can't seem to get a shortcut on the desktop that will work for me.

   I have windows 10

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3. 3 Posted by dwg on 18 Dec, 2022 04:54 AM

   

   That is unusual.

   If you have Moneydance in the start menu right click and select shortcut which should make a copy, then left clicking and hold the button down and drag this icon to the desktop, that should make a working copy on your desktop.

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4. 4 Posted by April Harrison on 18 Dec, 2022 03:10 PM

   

   Thanks Ethan and DWG, its all set up and working!! and I have a shortcut on my desktop. Thanks also for the quick reply!!!

   Now I just need to learn how to use everything. I think you have a customer and I'm enjoying Moneydance so far.

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5. Support Staff 5 Posted by Ethan on 19 Dec, 2022 01:54 AM

   

   I'm glad to hear things have been sorted out! In case you haven't found it yet, detailed information on most aspects of the program can be found at: https://infinitekind.tenderapp.com/kb

   Please let me know if I can be of further assistance,

   Ethan
   Infinite Kind Support

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6. Ethan closed this discussion on 19 Dec, 2022 01:54 AM.