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shortcut key cmd+c not working

• Edit

mollybrown9x

18 Dec, 2022 07:05 PM

When I use command + c on a transaction line to "confirm" the transaction as downloaded, the category is changed to a different category.
eg: confirming transaction is allocated to "fuel" but after using cmd+c it gets changed to "rent". This seems to be an arbitrary selection as it is not the category before or after the transaction in question.

1. 1 Posted by mollybrown9x on 18 Dec, 2022 07:24 PM

   

   Error - should be cmd+enter for confirmation

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2. Support Staff 2 Posted by Ethan on 19 Dec, 2022 01:41 AM

   

   I'm glad to hear it sounds like you figured it out. Many of the keyboard shortcuts can be found at: https://infinitekind.tenderapp.com/kb/general/keyboard-shortcuts-in...

   Ethan
   Infinite Kind Support

   • Edit

3. Ethan closed this discussion on 19 Dec, 2022 01:41 AM.

4. mollybrown9x re-opened this discussion on 19 Dec, 2022 05:00 PM

5. 3 Posted by mollybrown9x on 19 Dec, 2022 05:00 PM

   

   The problem still exists. My error was stating the wrong short cut key.
   I have found out why this happens when I read what the actual short cut key is designed to do:
   1. it will confirm the information exactly as it has been downloaded.
   HOWEVER
   2. if changes are made to the memo section under description &/or the category is changed and then using the short cut key at this point it will over write the changes back to what was downloaded. Frustrating.
   Having said above, the short cut key works for exactly what it says it does, but in my work flow process, it is a hinderance & I must mouse over to confirm.

   thanks

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6. Support Staff 4 Posted by Maddy on 20 Dec, 2022 01:07 PM

   

   Hi Molly,
   We are sorry to hear about the problem you have encountered.

   Could you navigate to File-> Preferences-> Network?
   If you have the Only match downloaded transactions when they are at most X days apart checked, could you try changing the setting to 7 days?

   Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

   • Edit

7. 5 Posted by mollybrown9x on 20 Dec, 2022 09:00 PM

   
   
   
   

   Sent from my iPhone

   
   

   On Dec 20, 2022, at 8:07 AM, Maddy <[email blocked]> wrote:
   

   
   

   Changed the preferences as indicated.

   Downloaded CC transactions today and the over write is still happening. 

   I hope my explanation of what is happening is understood ? 

   I do not use the keyboard shortcut if I am changing the category.  

   
   

   pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

   // Please reply above this line ================================================== From: Maddy (Support staff) Hi Molly, We are sorry to hear about the problem you have encountered. Could you navigate to File-> Preferences-> Network? If you have the Only match downloaded transactions when they are at most X days apart checked, could you try changing the setting to 7 days? Please let us know if you have further questions or need more assistance. -- Maddy, Infinite Kind Support On Mon, Dec 19 at 09:00 AM PST, mollybrown9x wrote: The problem still exists. My error was stating the wrong short cut key. I have found out why this happens when I read what the actual short cut key is designed to do: 1. it will confirm the information exactly as it has been downloaded. HOWEVER 2. if changes are made to the memo section under description &/or the category is changed and then using the short cut key at this point it will over write the changes back to what was downloaded. Frustrating. Having said above, the short cut key works for exactly what it says it does, but in my work flow process, it is a hinderance & I must mouse over to confirm. thanks

   Having trouble reading this? View this discussion online: shortcut key cmd+c not working. To unsubscribe and stop receiving emails from https://infinitekind.tenderapp.com, visit this page

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8. Support Staff 6 Posted by Ethan on 21 Dec, 2022 01:06 AM

   

   Hello,

   I'm not quite sure what Maddy was trying to achieve with that suggestion, so maybe she'll elaborate. In any case, I think we've established that the shortcut key is working as designed and described. It sounds like you want a shortcut key that would confirm a transaction with whatever modifications that you've made? Let me know if I'm not understanding your suggestion. In any case, I'll pass on that request to our developers for them to consider in a future release.

   Please let me know if I can be of further assistance,

   Ethan
   Infinite Kind Support

   • Edit

9. Support Staff 7 Posted by Maddy on 21 Dec, 2022 09:00 AM

   

   @Molly

   If you try to change the memo or category BEFORE you confirm a transaction, then it gets overwritten once you confirm a transaction.
   If you are not merging a transaction, you should hit confirm or CMD-enter and then edit memo or the transaction.

   --
   Maddy, Infinite Kind Support

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10. System closed this discussion on 22 Mar, 2023 09:10 AM.