tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/85868-not-downloadingInfinite Kind: Discussion 2023-03-24T22:30:21Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/572634522022-12-23T22:22:51Z2022-12-23T22:22:51ZNot downloading<div><p>Tiffany,</p>
<p>Well this is a bit vague. What version of MD, what version of OS?<br>
Are the asset account and the two CC accounts all at different institutions?<br>
Are you using MD+ or just direct connection when you set up Online access?<br>
Did the Online access setup (or MD+) tell you that the connection was correct?<br>
Open the Help->Console Window.<br>
Clear the window<br>
attempt to download one of the accounts<br>
Attach the text file output in the console window here, remove any sensitive information.<br>
(NOT IK Support)</p></div>sth