Not downloading

Tiffany Lenning's Avatar

Tiffany Lenning

22 Dec, 2022 06:18 PM

Hi. I've added a new asset account & it's not downloading the data from my financial institution. I have confirmed it's connected and matched. I also have 2 credit card accounts it's not downloading. But my main checking accounts have.

  1. 1 Posted by sth on 23 Dec, 2022 10:22 PM

    sth's Avatar


    Well this is a bit vague. What version of MD, what version of OS?
    Are the asset account and the two CC accounts all at different institutions?
    Are you using MD+ or just direct connection when you set up Online access?
    Did the Online access setup (or MD+) tell you that the connection was correct?
    Open the Help->Console Window.
    Clear the window
    attempt to download one of the accounts
    Attach the text file output in the console window here, remove any sensitive information.
    (NOT IK Support)

  2. System closed this discussion on 24 Mar, 2023 10:30 PM.

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