Transaction split freezing app

Andre's Avatar


23 Dec, 2022 09:15 PM

I installed a second monitor and USB hub/keyboard on my system and the transaction split function is now freezing my system. I've reverted everything back but it's still happening. Best I can tell, the transaction split sub-screen does not spawn but the main screen thinks it did so the main screen sits in a suspended state indefinitely. The only option is to kill the app using task manager and restart it. I tried hitting other keys once the problem manifests and the only one that responds is the tab key, which brings up the category selection sub-menu (screen shot attached). I can scroll through the submenu but selecting a category does nothing and makes the submenu disappear. Same thing when I hit escape. If I then hit the tab key another 4 times, it brings it back (as if it's toggling across fields in a sub-menu. I was on a 2021 revision and updated to the latest version but the problem persists. The function was working normally as at 5pm, yesterday, as I used it when reconciling a credit card statement.

  1. 1 Posted by Stuart Beesley ... on 23 Dec, 2022 09:36 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Install / Run toolbox extension. It will spot the problem and allow you to fix this.

  2. 2 Posted by Andre on 23 Dec, 2022 09:39 PM

    Andre's Avatar

    I found the problem. When I shut down the app yesterday, I was in extended screen mode working wit the app on my secondary monitor. I turned off and unplugged the second screen without starting the app and when I started it, the main screen spawned the sub-menu on the remains of the extended screen that was no longer present. Strange that the main screen started on the primary but didn't pass that data to the sub-screen when spawned. Also strange that the OS (windows 10) didn't clean up the issue, as I validated that single screen mode was enabled during my troubleshooting. Nonetheless, I plugged the second monitor back in, reconfigured to extended screen mode and there was the sub-menu waiting for input. Cleaned it up by moving the sub-screen to primary screen and setting OS to duplicate screens before unplugging the second monitor. It is now operating as expected.

  3. Ethan closed this discussion on 24 Dec, 2022 10:17 PM.

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