tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/87100-trying-to-locate-backup-filesInfinite Kind: Discussion 2023-05-05T10:00:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/577887622023-02-01T21:09:34Z2023-02-01T21:09:35ZTrying to locate backup files<div><p>I upgraded this morning and yes, I forgot to export my data file before upgrading. I had it set to retain the last five backups. I can only see one backup file from today and it is not accurate. I am using iCloud for syncing between my MacBook and iPhone. I used the feature within Moneydance to see the backup files but I am only seeing one and not five. I am hoping that I didn't lose two months worth of data. Help?</p></div>Terry Langetag:infinitekind.tenderapp.com,2009-01-14:Comment/577887622023-02-02T10:32:12Z2023-02-02T10:32:12ZTrying to locate backup files<div><p>I am not support staff, just a user.<br>
Hi Terry</p>
<p>Install Toolbox extension from EXTENSIONS – MANAGE EXTENSIONS run Toolbox and use the feature FIND MY DATASET(S) AND BACKUPS.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/577887622023-02-02T16:26:02Z2023-02-02T16:26:02ZTrying to locate backup files<div><p>Thanks for the tip. I followed the instructions from below and all I am seeing is the file that I attempted to restore from yesterday which is about three months old. I do not see any older backups. Thankfully the data on my iphone is correct. Is there anyway to sync from the mobile app to my MacBook without having to re-enter data from December and January?</p></div>Terry Lange Jr.tag:infinitekind.tenderapp.com,2009-01-14:Comment/577887622023-02-02T18:06:29Z2023-02-02T18:06:29ZTrying to locate backup files<div><p>I am not support staff, just a user.<br>
Hi Terry</p>
<p>Try FILE – NEW – OPEN SYNCED FILE and set up syncing using the same sync password as you original used.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/577887622023-02-02T19:23:45Z2023-02-02T19:23:45ZTrying to locate backup files<div><p>That was it. Thank you for the assistance. I was dreading having to redo transactions for a few months.</p>
<p>I learned my lesson regarding backing up before upgrading</p></div>Terry Lange Jr.tag:infinitekind.tenderapp.com,2009-01-14:Comment/577887622023-02-02T20:25:13Z2023-02-02T20:25:13ZTrying to locate backup files<div><p>I am not support staff, just a user.<br>
Hi Terry</p>
<p>Glad that worked for you.</p>
<p>I have been using Moneydance since 2016 and never had a problem after a upgrade, so you were unlucky.<br>
I would check the backup location under FILES – PREFERENCES – BACKUPS and preferable set the backup location to a cloud server such as Dropbox in case you have computer hard drive problems. Just check the backups are being created.<br>
The other thing is when you sync you have a Primary and a Secondary data set. The way your data set was recovered it would be a secondary data set. You can use the Toolbox extension installed from EXTENSIONS – MANAGE EXTENSIONS to convert from a secondary data set to a primary data set. On running Toolbox it should inform you that you are running a secondary data set which you can convert.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/577887622023-02-02T23:24:26Z2023-02-03T08:47:34ZTrying to locate backup files<div><p>What would the steps be taken to convert from a secondary set to a primary data set?</p>
<p>I did run the toolbox and it confirmed that I am running a secondary set</p>
<p>Thank you</p></div>Terry Lange Jr.tag:infinitekind.tenderapp.com,2009-01-14:Comment/577887622023-02-03T09:52:26Z2023-02-03T09:52:26ZTrying to locate backup files<div><p>That popup alert actually tells you..? no?</p>
<p>Anyway, toolbox, top bar, click enable update (or update mode).. Agree...<br>
Then click the new button that appears to promote to primary..</p>
<p>OK?</p></div>Stuart Beesley (Mr Toolbox)