tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/87904-after-upgrade-pop-up-windows-and-right-click-menus-dont-populateInfinite Kind: Discussion 2023-05-29T04:40:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/580734022023-02-26T21:05:10Z2023-02-26T21:05:10ZAfter upgrade, pop up windows and right click menus don't populate<div><p>just a user - Operating System? Looks like Mac. Ventura? Did you buy MD from Apple or direct from IK?</p>
<p>Given your Jan 2023 upgrade - it does call into question "latest", as 2022.6(4097) was released on January 28. It might be simplest just to download it and install, if you cannot find your version. Your keycode will certainly work.</p>
<p>I don't know why your screens would be blank - but this might be a starting point.</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/580734022023-02-26T23:52:52Z2023-02-26T23:52:52ZAfter upgrade, pop up windows and right click menus don't populate<div><p>I agree with the above advice. If that still doesn't work, run the program again, and recreate some of these right click popup issues. Then, please find and send your errlog.txt file in your reply. Hopefully this will capture any errors the program is generating, even if they are not being actively displayed on the screen.</p>
<p>If you're using Mac OS X, it should be located at one of these locations within your Home folder:</p>
<p>~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/errlog.txt</p>
<p>If you have any trouble finding your Home Library folder, open Finder, select Go -> Go to Folder -> from the menu bar, and copy and paste in:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/580734022023-02-27T03:43:45Z2023-02-27T03:43:46ZAfter upgrade, pop up windows and right click menus don't populate<div><p>thanks both - I do have the latest version... when i restarted "about<br>
moneydance" says 2022.6 (4097). i am using a mac, Ventura 13.1.</p>
<p>i'll try to reinstall. hope that works! it is tough as it works at<br>
first but over time then the menus come up blank. if i can duplicate it<br>
will put in times it takes plus last thing i did prior, etc.</p>
<p>doug</p>
<p>On Sun, Feb 26, 2023 at 3:52 PM Ethan <a href="mailto:tender+dc4bec2536@tenderapp.com">tender+dc4bec2536@tenderapp.com</a><br>
wrote:</p></div>Doug Fuehnetag:infinitekind.tenderapp.com,2009-01-14:Comment/580734022023-02-27T04:39:05Z2023-02-27T04:39:05ZAfter upgrade, pop up windows and right click menus don't populate<div><p>just a user<br>
If you have 2022.6(4097) you probably don't need to reinstall. It was just the uncertainty of which version you had.</p>
<p>Any reason you aren't on Ventura 13.2.1? Who knows what that may change.</p>
<p>And yes console windows and error logs can help, as I think this is the first time most have seen this issue. If it were rampant, it would be different.</p>
<p>Also, timing might help - old computer upgrading to Ventura, then MD upgrade? MD upgrade, then updating to Ventura - i.e. what was changing that made this issue begin?</p></div>dtd