Problem Upgrading

Lisa Jensen's Avatar

Lisa Jensen

24 Mar, 2023 07:04 PM

I currently have MoneyDance 2021.1 and am trying to upgrade to the latest version (2022.6). When I try to install the update, I get an error message: java.awt.AWTERROR: Assistive Technology Not Found..... I've attached the log file.
I do have the latest version of Java. Do I need to update to 2022.1 first?

  1. 1 Posted by dwg on 24 Mar, 2023 11:11 PM

    dwg's Avatar

    No intermediate upgrade is necessary.

    I would suggest downloading the software again to a folder on the local machine - not OneDrive and installing from there.

    One other thing comes to mind, you do not have a Surface PRO X or anything like that do you? Just a regular machine with an Intel processor?

  2. 2 Posted by Lisa Jensen on 24 Mar, 2023 11:39 PM

    Lisa Jensen's Avatar

    I have a Thinkpad with an Intel processor running Windows 11.

    I downloaded the file again - directly to my hard drive. I paused all OneDrive syncing. I'm getting the same error.

    _______________________
    Lisa Jensen
    Database Manager
    Cornell Career Services
    Cornell University
    607-431-3598
    [email blocked]

  3. 3 Posted by dtd on 24 Mar, 2023 11:43 PM

    dtd's Avatar

    just a user

    Are you downloading the file directly from Moneydance or from Microsoft?

  4. 4 Posted by Lisa Jensen on 24 Mar, 2023 11:44 PM

    Lisa Jensen's Avatar

    From Moneydance: https://infinitekind.com/download-moneydance-personal-finance-software

    _______________________
    Lisa Jensen
    Database Manager
    Cornell Career Services
    Cornell University
    607-431-3598
    [email blocked]

  5. 5 Posted by dwg on 24 Mar, 2023 11:58 PM

    dwg's Avatar

    There is nothing unusual about a Thinkpad.

    I'm somewhat baffled, Nothing else is coming to mind about what would cause this. Perhaps some else has some ideas.

  6. 6 Posted by dtd on 25 Mar, 2023 12:24 AM

    dtd's Avatar

    just a user - also at a loss, but a thought - you mention you have the latest java installed... and that you are at Cornell. Universities and companies often install required setups that can affect things.

    Moneydance comes with it's own version of java installed, it does not use an external java package. Is it possible that Java Access Bridge or some other technology is forcing a "different install type" and is erroring out? I'm just blowing dust in the wind, but it's a thought.

  7. 7 Posted by Stuart Beesley ... on 25 Mar, 2023 08:26 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Do you have the Java access bridge installed?

    A shot in the dark. Try this:

    The best fix for this problem is to disable the Access Bridge technology in the Java configuration files. To do this, follow these steps:
    Navigate to C:\Users<username>
    Open the file called .accessibility.properties using a standard text editor (Notepad is fine)
    Find the following lines in the config:
    assistive_technologies=com.sun.java.accessibility.AccessBridge
    screen_magnifier_present=true
    Add a hashmark (#) in front of theses lines
    Save your changes to the file, restart the User Client Software

  8. 8 Posted by Lisa Jensen on 25 Mar, 2023 11:14 AM

    Lisa Jensen's Avatar

    Disabling the Access Bridge technology solved the problem. Thank you very much!

    _______________________
    Lisa Jensen
    Database Manager
    Cornell Career Services
    Cornell University
    607-431-3598
    [email blocked]

  9. 9 Posted by dwg on 25 Mar, 2023 11:33 AM

    dwg's Avatar

    Lisa,

    Thanks for coming back, this is something else to add to our collective knowledge.

    Des

  10. 10 Posted by Stuart Beesley ... on 25 Mar, 2023 06:21 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    +1 😃

  11. System closed this discussion on 24 Jun, 2023 06:30 PM.

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