upgrade not accepting old keycode

Terence R Stafford's Avatar

Terence R Stafford

29 Mar, 2023 06:35 AM

I've been using and upgrading Moneydance for several years and rarely have a problem.
This morning i clicked on the notification about there being an upgrade, gave the site my keycode and was told that i was eligible for a free upgrade,
however after downloading and installing the new version it does not recognise my keycode. F6xxxxxxx
are you able to help with this?
kind regards,
Terry

  1. 1 Posted by dwg on 29 Mar, 2023 06:53 AM

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    I'm a fellow user

    F63xxxxx is a Moneydance 2021 license it will work with Moneydance versions 2021 & 2022, I suspect you have installed the preview release of Moneydance 2023 with the result that the license would be invalid.

    The upgrade notice advises if a new version is available, I do not believe it tests if your license is valid for the version.

  2. 2 Posted by Richard Maidmen... on 29 Mar, 2023 07:16 AM

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    I'm having the same issue.

    I clicked on the upgrade link which took me to the website.

    I entered my licence key and the website checked and confirmed that I qualified for a free upgrade, see attached.

    However upon downloading and installing 2023 the product is in trial mode and the licence key is showing as invalid.

  3. 3 Posted by Dave Clements on 29 Mar, 2023 07:20 AM

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    I'm experiencing the same problem with a licence code that begins F63. I tested this code on the upgrade page and received the advice that the latest version was a free upgrade. I used the link provided to download the Mac OS version and experienced the same result as the OP.
    "We have a problem, Houston"

  4. 4 Posted by mal on 29 Mar, 2023 07:37 AM

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    THere is no where in the upgrade notes that states this is a demo or trial version

  5. 5 Posted by Dave Clements on 29 Mar, 2023 07:38 AM

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    That is correct, so “We have a problem, Houston”:.

  6. 6 Posted by mal on 29 Mar, 2023 07:43 AM

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    lucky I had an old install version of 2022.6

  7. 7 Posted by Dave Clements on 29 Mar, 2023 07:46 AM

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    Yeah, same here. Years of applying dubious software updates teaches you to make contingency plans.
    I hope the issue is resolved ASAP but I can live with the previous version …...

  8. 8 Posted by heymak62 on 29 Mar, 2023 07:51 AM

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    Check for updates after reinstalling old version. Mine had the message below even though the upgrade page said free upgrade was available.

  9. 9 Posted by mal on 29 Mar, 2023 07:53 AM

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    Funny mine didn’t

    On Wed, 29 Mar 2023, at 6:51 PM, heymak62 wrote:

  10. 10 Posted by heymak62 on 29 Mar, 2023 08:13 AM

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    I think this needs to be addressed though. My license key still gets this result.

    "Your license key entitles you to a free upgrade to Moneydance 2023! Simply download the latest version and organize your finances with little effort."

  11. 11 Posted by Dave Clements on 29 Mar, 2023 08:27 AM

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    My licence key returns the same response.
    I agree, this needs to be sorted and I’m sure support will provide a resolution in due course.

  12. 12 Posted by SteveH42 on 29 Mar, 2023 08:29 AM

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    I have the same issue this morning

  13. 13 Posted by David Rintoul on 29 Mar, 2023 08:40 AM

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    I'm glad I'm not alone with this issue. I've been using moneydance since since 2010 an this is the first time I've had issue.

  14. 14 Posted by Gordon Owen on 29 Mar, 2023 09:20 AM

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    I have the same problem and can no longer post new transactions as the product is in demo mode.

  15. 15 Posted by Curtis Tomlin on 29 Mar, 2023 09:27 AM

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    Same issue. Web site states I am eligible for a free upgrade, but my license key doesn't work.

  16. 16 Posted by John Chillas on 29 Mar, 2023 09:43 AM

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    Same issue. Web site says free upgrade. Old licence key does not work

  17. 17 Posted by moneytalks on 29 Mar, 2023 09:51 AM

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    Same issue here. Website confirmed entitled to free upgrade - installed, now I am unregistered.

    For info, I get this same issue on my Windows desktop version and the linux version on my Chromebook.

  18. Support Staff 18 Posted by Sean Reilly on 29 Mar, 2023 09:56 AM

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    Hi All,

    I'm very sorry for my error on this! The license checker on the web site is reporting upgradability status for Moneydance 2022 instead of 2023. I'm working on repairing this and will post an update here when it is fixed, along with a solution for those affected.

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  19. 19 Posted by Clemens on 29 Mar, 2023 10:04 AM

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    One more affected ... Thank you for looking into it, Sean!

  20. 20 Posted by john on 29 Mar, 2023 10:06 AM

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    And me.
    John

  21. Support Staff 21 Posted by Sean Reilly on 29 Mar, 2023 10:19 AM

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    Hi all,

    Ok, the problem with the license key checker saying you had a free upgrade when it wasn't it you were giving it a license key for Moneydance 2021. If you were affected by this and have already purchased a license when you wouldn't have otherwise, please send the email address that you used to make the purchase to me at sreilly(at)infinitekind.com and I'll give you a refund if it happened before now.

    If you have installed Moneydance 2023 and haven't yet purchased an upgrade, and wouldn't have installed the update if it weren't free then you can revert to the latest version of Moneydance 2022 (or any older version) from this page:
    https://infinitekind.com/previous-versions-of-moneydance

    Moneydance 2023 is completely backwards compatible with Moneydance 2022 data files, so there is no risk inn downgrading.

    I am so sorry for the mix-up!

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  22. 22 Posted by Dave Clements on 29 Mar, 2023 10:24 AM

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    Hi Sean,

    I’m confused…

    Are you saying that the upgrade is free or do users have to purchase the upgrade?

    Regards

    Dave Clements

  23. Support Staff 23 Posted by Sean Reilly on 29 Mar, 2023 10:28 AM

    Sean Reilly's Avatar

    Hi Dave,

    If you've already purchased an upgrade after the license checker said you had a free upgrade, then I'll refund the cost of your purchase, if you purchased before my message above.

    Whether the upgrade is free or not depends on the last time you purchased Moneydance. If you had purchased Moneydance 2022 (or an upgrade to it) then you get a free upgrade to 2023. If you last purchased Moneydance 2021 or earlier then you get a discounted upgrade.

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  24. 24 Posted by moneytalks on 29 Mar, 2023 10:42 AM

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    So to confirm, 2021 license owners either need to pay you $30 for an upgrade license, or roll back to 2022?

  25. 25 Posted by david on 29 Mar, 2023 10:43 AM

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    Thanks Sean.

     

    I was using a 2021 version so have purchased and am using a new license. Problem solved.

     

    Thanks again

    Dave

  26. 26 Posted by Dave Clements on 29 Mar, 2023 10:46 AM

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    Hi Sean,

    I must have been using the 2021 version: I paid the upgrade fee and am now up and running. I take it that purchasing or renewing a licence gives you an additional free upgrade?

    Regards

    Dave

  27. Support Staff 27 Posted by Sean Reilly on 29 Mar, 2023 12:09 PM

    Sean Reilly's Avatar

    So to confirm, 2021 license owners either need to pay you $30 for an upgrade license, or roll back to 2022?

    Yes, unless you had already purchased the upgrade in which case you can keep it and I'll refund the cost.

    I was using a 2021 version so have purchased and am using a new license. Problem solved.

    Thank you, Dave :)

    I must have been using the 2021 version: I paid the upgrade fee and am now up and running. I take it that purchasing or renewing a licence gives you an additional free upgrade?

    Yes, exactly :)

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  28. System closed this discussion on 28 Jun, 2023 12:10 PM.

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