After Upgrade to 2023

mark's Avatar


31 Mar, 2023 11:56 AM

I have just upgraded to 2023 - successfully on one device (iMac) but on my MacBook I get the error message:
I am syncing via iCloud between these two devices and iPhone

I am running Big Sur 11.7.5 (20G1225)

Thank you

  1. Support Staff 1 Posted by Maddy on 31 Mar, 2023 12:08 PM

    Maddy's Avatar

    Hi Mark,
    We are sorry to hear about the problem you have encountered.

    Please can you send us your Moneydance error logs? The logs should include information about what might be causing the problem.

    They are saved on your computer as an errlog.txt file.

    You can get to your error logs as follow:

    1) navigate to Help->Console Window to show the console log in a window


    2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

    At that point the finder will show an internal folder containing the errlog.txt file which includes the log.

    Finally you can paste the full content to your next reply.
    To add an attachment to this thread, please click on the "Browse" button.

    Thank you

    Maddy, Infinite Kind Support

  2. 2 Posted by mark on 31 Mar, 2023 12:51 PM

    mark's Avatar

    Attached, thanks

  3. Support Staff 3 Posted by Maddy on 31 Mar, 2023 12:56 PM

    Maddy's Avatar

    Could you try temporarily removing all the extensions from the extensions folder?

    You should simply navigate to:


    In the folder fmodules remove any.mxt files and restart Moneydance!

    Maddy, Infinite Kind Support

  4. 4 Posted by mark on 31 Mar, 2023 01:07 PM

    mark's Avatar

    Hi Maddy,

    Quick responses – wow.

    I can’t find any modules. Screenshot attached

    Many thanks


    From: Maddy <[email blocked]>
    Reply to: "[email blocked]" <[email blocked]>

  5. 5 Posted by Stuart Beesley ... on 31 Mar, 2023 01:07 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    You need to upgrade the extension quotes and exchange rates to latest.

  6. 6 Posted by mark on 31 Mar, 2023 01:13 PM

    mark's Avatar


    All working great. Thank you for your help


    From: "Stuart Beesley (Mr Toolbox)" <[email blocked]>
    Reply to: "[email blocked]" <[email blocked]>

  7. System closed this discussion on 30 Jun, 2023 01:20 PM.

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