New update problem check printing

Susan's Avatar

Susan

31 Mar, 2023 05:46 PM

I installed the latest version of moneydance last night. When i had to print a voucher check the place to choose voucher checks was filled with 3 "???" There was no ability to choose voucher checks I was only left with the regular check option which prints three checks per page. I was forced to print one check using this option. The check printed ok a little off line but of course thr voucher part of the check was unfilled. I reinstalled the new version and still the question marks appear in the choose check type section of the check printing setup. Not sure if this is a bug in the new version. ( I chose each of the three options that had question marks but it did not change the check format.)
Any help appreciated.

  1. 1 Posted by jrm on 31 Mar, 2023 07:19 PM

    jrm's Avatar

    Yes, this is a bug in the new version -- one they knew about before they released the new version, apparently, and didn't warn us about.

    If you go back to the previous version, you might be able to print checks like you usually did without problem. (That worked for me, anyway.)

  2. 2 Posted by Susan Ferraglio... on 31 Mar, 2023 07:28 PM

    Susan Ferraglio Genec's Avatar

     Thanks JRM I figured it was the version but to release with such a bug that was known is not very confidence building. Its a shame.  Hope they fix it soon.
    In a message dated 3/31/2023 3:19:29 PM Eastern Standard Time, [email blocked] writes: 

    |
     

    // Thanks JRM I figured it was the version but to release with such a bug that was known is not very confidence building. Its a shame.  Hope they fix it soon.

     

    Please reply above this line

  3. 3 Posted by dwg on 31 Mar, 2023 08:30 PM

    dwg's Avatar

    FWIW Those testing the software only found out about the bug after release.

  4. 4 Posted by Stuart Beesley ... on 31 Mar, 2023 08:37 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    I concur. This bug was unknown and was introduced by the deep technical changes made in the md2023 release. I only investigated this issue and found the cause after I saw these posts.

    (Not support, just a fellow user)

  5. 5 Posted by Dennis on 31 Mar, 2023 08:40 PM

    Dennis's Avatar

    Same problem after I updated with new release...

  6. 6 Posted by jrm on 31 Mar, 2023 09:13 PM

    jrm's Avatar

    According to Maddy ("support staff"), this is a known bug. I just found out about the update yesterday and downloaded it (and paid for it) promptly, only to discover the printing-problem later in the day. Given the short time between announcing the update and the appearance of the problem, I interpreted "known problem" to mean they were aware before they announced the update. For whatever that's worth.

  7. 7 Posted by bladessf on 31 Mar, 2023 09:19 PM

    bladessf's Avatar


    Cordially,
    Susan Ferraglio-Genecco, DVM 

    On Mar 31, 2023, at 4:30 PM, dwg <[email blocked]> wrote:

    It’s worth a lot. I feel better that the bug wasn’t just ignored. It is understandable with a major update. ( just look at Microsoft. Omg) 
    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line
    ==================================================

    From: dwg

    FWIW Those testing the software only found out about the bug after release.

    On Fri, Mar 31 at 12:28 PM PDT, Susan Ferraglio Genec wrote:

     Thanks JRM I figured it was the version but to release with such a bug that was known is not very confidence building. It’s a shame.  Hope they fix it soon.
    In a message dated 3/31/2023 3:19:29 PM Eastern Standard Time, [email blocked] writes: 

    |
     

    // Thanks JRM I figured it was the version but to release with such a bug that was known is not very confidence building. Its a shame.  Hope they fix it soon.

     

    Please reply above this line

    Having trouble reading this? View this discussion online: New update problem check printing.

    Reply with #ignore to stop receiving notifications for this discussion.

  8. 8 Posted by dwg on 01 Apr, 2023 01:52 AM

    dwg's Avatar

    A new preview release as been posted, the change logs states:

    Moneydance 2023.1 build 5006 (Sat, 01 Apr 2023 02:00:00 +0000)
    * Fixes Dropbox Connection syncing bug in Moneydance 2023 (Dropbox Folder and other methods were fine)

    * Fixes bug with Check Printing names appearing as question marks

    https://infinitekind.com/preview

  9. 9 Posted by bladessf on 01 Apr, 2023 06:37 PM

    bladessf's Avatar


    Cordially,
    Sue Ferraglio-Genecco, DVM

    On Mar 31, 2023, at 9:52 PM, dwg <[email blocked]> wrote:

    Thank you so much for the quick fix.  Question marks replaced by the needed check choices. Great job  pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line
    ==================================================

    From: dwg

    A new preview release as been posted, the change logs states:

    Moneydance 2023.1 build 5006 (Sat, 01 Apr 2023 02:00:00 +0000)
    * Fixes Dropbox Connection syncing bug in Moneydance 2023 (Dropbox Folder and other methods were fine)

    * Fixes bug with Check Printing names appearing as question marks

    https://infinitekind.com/preview

    On Fri, Mar 31 at 02:19 PM PDT, bladessf wrote:



    Cordially,
    Susan Ferraglio-Genecco, DVM 

    On Mar 31, 2023, at 4:30 PM, dwg <[email blocked]> wrote:

    It’s worth a lot. I feel better that the bug wasn’t just ignored. It is understandable with a major update. ( just look at Microsoft. Omg) 
    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line
    ==================================================

    From: dwg

    FWIW Those testing the software only found out about the bug after release.

    On Fri, Mar 31 at 12:28 PM PDT, Susan Ferraglio Genec wrote:

     Thanks JRM I figured it was the version but to release with such a bug that was known is not very confidence building. It’s a shame.  Hope they fix it soon.
    In a message dated 3/31/2023 3:19:29 PM Eastern Standard Time, [email blocked] writes: 

    |
     

    // Thanks JRM I figured it was the version but to release with such a bug that was known is not very confidence building. Its a shame.  Hope they fix it soon.

     

    Please reply above this line

    Having trouble reading this? View this discussion online: New update problem check printing.

    Reply with #ignore to stop receiving notifications for this discussion.

    Having trouble reading this? View this discussion online: New update problem check printing.

    Reply with #ignore to stop receiving notifications for this discussion.

  10. System closed this discussion on 01 Jul, 2023 06:40 PM.

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