I had monydance, upgraded and paid to upgrade, but computer crashed reinstalled program, but cannot register

Raul Ybarra's Avatar

Raul Ybarra

01 Apr, 2023 07:30 PM

I downloaded the app and inserted registration to register and upgrade--I had already paid the upgrade fee before the computer crashed, but the app does not recognize the registration number to register, nor can I upgrade even though I paid the fee to register and upgrade, please advise.

Raul Ybarra
[email blocked]

  1. 1 Posted by dwg on 01 Apr, 2023 09:12 PM

    dwg's Avatar

    License key are version specific.

    When you upgrade you should receive an additional email with a new key in it.

  2. 2 Posted by Raul Ybarra on 01 Apr, 2023 11:00 PM

    Raul Ybarra's Avatar

    The license registration number worked—Sorry, I thought I paid.  So Sorry, Thank
    you,

     

    Raul Ybarra

     

    Sent from Mail [https://go.microsoft.com/fwlink/?LinkId=550986] for Windows

     

    From: dwg [[email blocked]]
    Sent: Saturday, April 1, 2023 5:12 PM
    To: [email blocked] [[email blocked]]
    Subject: Re: I had monydance, upgraded and paid to upgrade, but computer crashed
    reinstalled program, but cannot register [Problems #89216]

  3. Jenny closed this discussion on 08 Apr, 2023 08:10 AM.

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