Moneydance stops reponding to keyboard input

Dan's Avatar

Dan

02 Apr, 2023 08:02 PM

I just upgraded to MD 2023, and am now seeing some strange, very frustrating behavior: I start MD, it works as usual...and then after a short time, it stops responding to the keyboard. I can use the mouse as usual, but MD simply does nothing at all when I type. Shortcut keys, regular typing...it doesn't respond at all to the keyboard.

I've checked in other programs and everything with the keyboard is working (for example, I'm typing this!) but MD simply stops responding. I have to close and restart to make it work.

I'm using Linux and have never had this kind of trouble before, and have been using MD this way for many years. Right now I'm using the Ubuntu 23.04 beta, with openjdk 17.

Suggestions?

  1. 1 Posted by Stuart Beesley ... on 02 Apr, 2023 08:20 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Remove all extensions. Restart md. Does the problem reoccur?

    If so, send help/console output.

  2. 2 Posted by Dan on 02 Apr, 2023 11:55 PM

    Dan's Avatar

    I did that. Here's the last few lines of the console output. None of it seems at all related to keyboard input.

    (I did some light editing of this, stripping out all but the last few lines and somewhat anonymizing the output.)

  3. 3 Posted by Stuart Beesley ... on 03 Apr, 2023 06:26 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Please send the whole console. If you like, make this thread private.

  4. 4 Posted by Dan on 03 Apr, 2023 11:36 PM

    Dan's Avatar

    Here's an updated file, it's the full console session up to the point where MD stopped responding to the keyboard.

  5. 5 Posted by Stuart Beesley ... on 04 Apr, 2023 06:54 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Can you install and run toolbox. Any messages pop up when you launch toolbox?

    Then can you send a new console?

  6. 6 Posted by Dan on 04 Apr, 2023 11:03 AM

    Dan's Avatar

    Installed Toolbox, here's an updated console file.

  7. 7 Posted by Stuart Beesley ... on 04 Apr, 2023 11:24 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Is it running out of Memory? Max is 1.5GB?

  8. 8 Posted by Dan on 04 Apr, 2023 11:14 PM

    Dan's Avatar

    My laptop has 32GB of memory. I can't imagine it's a memory problem, unless there's something about the way the JRE / JDK / Java runtime is configured?

  9. 9 Posted by Stuart Beesley ... on 05 Apr, 2023 05:56 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    The JVM is restricted by a setting, it’s irrelevant how much ram your computer has (unless you are on a Mac).

    Toolbox, then either top right, open folder, or general tools button, open/view vmoptions for instructions.

    Change setting to -Xmx2048m or perhaps even double that.

  10. 10 Posted by Stuart Beesley ... on 05 Apr, 2023 05:57 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    … MD must be closed to make the edit.

  11. 11 Posted by Dan on 05 Apr, 2023 11:00 AM

    Dan's Avatar

    I edited the Moneydance.vmoptions file to give the JVM 2 gigabytes of memory and there's no change.

  12. 12 Posted by Stuart Beesley ... on 05 Apr, 2023 11:06 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Are you syncing? If so, what method? Try disabling sync....

    Try running with WiFi/internet off...

    Just troubleshooting...

  13. 13 Posted by Dan on 08 Apr, 2023 12:15 PM

    Dan's Avatar

    I can't imagine how that would help. But, I tried turning wifi off and got the same behavior.

    AT this point, I think I just want a refund for this "upgrade". It is literally unusable. How can I go about that?

  14. 14 Posted by Stuart Beesley ... on 08 Apr, 2023 12:51 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Ask support.

  15. 15 Posted by Dan Drake on 24 Jun, 2023 08:42 PM

    Dan Drake's Avatar

    Getting back to this issue after quite a while, not sure if I need to
    reopen a new ticket.

    I am still seeing this problem. I changed the vmoptions as above and
    increased the memory to 4096MB and the problem still persists.

    Any further suggestions?

  16. 16 Posted by Dan on 25 Jun, 2023 04:00 PM

    Dan's Avatar

    I have more information and can now reproduce this issue reliably.

    It's related to editing the Description field of a transaction. I can edit two transactions, and after that, Moneydance stops responding to the keyboard.

    Specifically: I edit one transaction's description, enter it, everything is fine; I enter another description, enter it, everything is fine. But now, Moneydance has stopped responding to keys.

  17. 17 Posted by Dan on 01 Jul, 2023 05:50 PM

    Dan's Avatar

    Hello? Is anyone reading this?

    I paid for my upgrade to Moneydance 2023 and I got something that is really not usable. I understand it's hard to debug this, but I really need some help. What do I need to do?

  18. 18 Posted by Dan on 01 Jul, 2023 06:25 PM

    Dan's Avatar

    Whew, I found the other thread and am happy to see that others are encountering this too, and it's not some super duper weird thing with just my computer...

  19. 19 Posted by Stuart Beesley ... on 01 Jul, 2023 07:13 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Ref:

    1. If that doesn't work, this is worth a try: make changes to a transaction, then click on another transaction in the register. When prompted whether you want to save the transaction, click Yes. For some people that works, and I'm still tracking down that specific bug. I think it's probably related to MD trying to automatically add an exchange rate entry based on the transaction.

    Do you use foreign currency on these txns?

  20. System closed this discussion on 12 Oct, 2023 07:52 PM.

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