Moneydance stops responding to a keyboard

Andrey's Avatar

Andrey

08 Apr, 2023 03:35 PM

Hello,
I have a problem with Moneydance (2023.1, 5006) on Linux (Xubuntu 22.04.2 LTS) stopping responding to a keyboard. I have to close it using mouse and start again. Maybe it's related to me switching back and force between Moneydance and a browser when I enter transactions. The problem started several versions back (I don't remember exactly) and now happens consistently.
Attached is the errlog.txt file.

Showing page 2 out of 2. View the first page

  1. 31 Posted by ajbarr on 23 Mar, 2024 12:14 PM

    ajbarr's Avatar

    Hi @dwg
    Is there any update on this issue?
    I'm using Kubuntu 22.04.4. 5.15.0-100-generic

    If you don't see the issue on Linux Mint then please install a different desktop to match our setup that is having the problem. I've been using and paying for updates to MoneyDance on Linux since 2007 and am getting frustrated after 10 months of having this issue. I am now using 2023.3 (5064) build and still have the issue.

    EDIT:
    My apologies @dwg, I thought since you provided a link to the Moneydance preview that you had something to do with the development of Moneydance.

  2. 32 Posted by dwg on 23 Mar, 2024 12:24 PM

    dwg's Avatar

    I'm a user just like you are, I am only reporting that I am not seeing an issue on my own machine.

  3. 33 Posted by Brian on 28 Mar, 2024 11:56 PM

    Brian's Avatar

    I'm running Xubuntu 22.04.x LTS and have this problem. Sometimes it works for lots of transactions, other times only 1 or 2. Seems to happen more frequently if switching between monitors (1 usually has Firefox running with YouTube or something, the other is my productivity monitor).

  4. Support Staff 34 Posted by Sean Reilly on 17 May, 2024 09:13 PM

    Sean Reilly's Avatar

    Hi Andrey,

    I noticed in your original message that the data file is loaded from the path /home/andrey/mount/crypto/MoneyDance/My Money.moneydance. Seeing "mount" in the path makes me think that your data file is on a remote file system, or maybe just an external drive?

    The delay after recording a transaction sounds liked it could be related to an I/O delay, which can happen if a simple disk write ends up needing to talk to a remote server.

    Could it be that the moneydance file is located on a network share? If so, I'd recommend storing the moneydance file locally and using the "shared folder" sync method to share it across multiple computers.

    Thanks,
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  5. 35 Posted by jjbarratt on 20 May, 2024 07:32 PM

    jjbarratt's Avatar

    I had to revert to 2022.6 version for the last 9 months. Then, I just paid to upgrade to 2024.1 5118 and the same problem returned. one or two entries and the keyboard response stops in MD, while still working in other open apps.
    HW keyboard on Lenovo Thinkpad
    Linux Mint 23.1

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