Moneydance locks up
My Moneydance began locking up today. When I enter into the register for my checking account and try to edit a transaction, when I get to the Category field and double-click on the " - # splits" that shows the present number of splits, the application locks up and beeps each time I try to click on that field, or any other place in the Moneydance application.
I recently upgraded to the latest version (and am up-to-date), but it is not the new version that is causing the problem, because it was working fine for some time before this problem cropped up.
I have restored from a backup (from before this problem manifested) into a new account set. I have done this multiple times, but the same problem exists no matter how many times I create a new account set.
HELP!
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You can use Command ⌘ instead of Control ^ on Mac
1 Posted by dwg on 03 May, 2023 10:04 PM
I'm a fellow user.
If you are using windows when this happens try using the key sequence ALT SPACEBAR M then try repeatedly using the arrow keys, and probably the left arrow, to see if the split transaction window comes into view.
Support Staff 2 Posted by Maddy on 04 May, 2023 03:40 PM
Hi Jay,
I can see you’ve received a reply from one of our knowledgeable Moneydance customers. As an alternative to this useful tip, you could apply this Toolbox fix:
Firstly, you should navigate to Extensions->Manage Extensions and install the Toolbox (v.1057)
Launch the Toolbox and select Update Mode
Finally choose Menu: General Tools. Update Functions-> Reset Window Display Settings and restart Moneydance!
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
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Maddy, Infinite Kind Support
3 Posted by Jay on 05 May, 2023 01:13 PM
Thanks a million to both of you. I never thought about the possibility that there was a screen "off-screen". Problem solved!
Support Staff 4 Posted by Maddy on 05 May, 2023 01:26 PM
You are welcome!
I'm very pleased to hear that.
I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.
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Maddy, Infinite Kind Support
Maddy closed this discussion on 05 May, 2023 01:26 PM.