Error on start up

Peter Wallace's Avatar

Peter Wallace

07 May, 2023 05:43 PM

Hi there,

I get the error shown in the attached jpg on start up, on my Win 11 PC. Closing and re-opening, it's always there. Not present on my iPhone App.

I'm on Version 2023.1 (5006)

Please help,
Many thanks,

  1. 1 Posted by dtd on 07 May, 2023 06:55 PM

    dtd's Avatar

    just a user - update your extensions. Also, might as well update to 2023.2(5007) which you can get at

    I think that's all you need to do, but someone will chime in ifI am wrong.

  2. Support Staff 2 Posted by Ethan on 07 May, 2023 09:11 PM

    Ethan's Avatar

    That should resolve the issue, as that error is most likely an outdated extension. If that doesn't help, please send your errlog.txt file, which should contain more detailed information. If you're using Windows, it should be located at:


    Infinite Kind Support

  3. System closed this discussion on 06 Aug, 2023 09:20 PM.

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