Moneydance won't display on one account
wondering if anyone has a solution to this problem. I have two user accounts on Moneydance, myself and my wife's. When I open Moneydance it opens my account without a problem however when I attempt to switch to my wife's account, my account closes but when I try to open my wife's it visually disappears. I have re-installed MD without any change, moneydance.exe appears to be running on task manager.
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1 Posted by Stuart Beesley ... on 08 May, 2023 04:19 PM
Do you mean that MD crashes/quits/exits?
If so, after this happens, find errlog.txt file on disk and upload here (BEFORE YOU RESTART MD).
Or, if MD is still working, go to the Help menu, Console. Grab the output and upload here.
2 Posted by jwp.perry on 08 May, 2023 05:17 PM
It is weird I can work on the first file without incidence then when I try
to switch to the other, a little flash and everything disappears and I
cannot reload???
3 Posted by Stuart Beesley ... on 08 May, 2023 05:33 PM
Remove the StockGlance extension then try again....
4 Posted by jwp.perry on 08 May, 2023 06:13 PM
Removed StockGlance and works perfectly now, thank you
5 Posted by Stuart Beesley ... on 08 May, 2023 06:44 PM
Now try updating the extn?
6 Posted by jwp.perry on 08 May, 2023 08:16 PM
Ok, I installed the extn, and it reverted to the same old problem so I Will
remove it.
Support Staff 7 Posted by Maddy on 09 May, 2023 01:52 PM
You log is showing a Padding error.
In order to correct the problem you could:
1) Ensure that your data file is stored in the default location
2) Restore from a back up
To relocate your data file:
Navigate to Extensions->Manage Extensions and install the Toolbox.
Select the Update function (from within the Toolbox) and navigate to Menu: General Tools->Relocate this dataset back to the default 'internal' location.
if you choose to restore from a backup, you should choose File --> Restore from Backup (or 'Import New Account Set' from the Welcome window). Then navigate to and select the backup file.
If you'd like to re-name the restored file, you can follow the steps in this article from the knowledge base.
It's important you close the Moneydance program fully before you make any changes.
Then change the data file name to whatever you want - just be sure to retain the .moneydance file extension at the end of the file name.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
8 Posted by jwp.perry on 09 May, 2023 02:03 PM
Actually Beezly (mr. toolbox) solved my problem. He told me to delete
extension StockGlance. I removed it and all is working well except I cannot
use that extension because when I reloaded it, the same problem occurred -
so I just uninstalled it
9 Posted by Jim Larus on 09 May, 2023 03:00 PM
I've fixed this problem in StockGlance.
I can't reproduce your situation exactly with the two accounts, so it would be great if you could install the updated StockGlance when Sean uploads it.
10 Posted by jwp.perry on 09 May, 2023 04:38 PM
Will do, just let me know when the new version is available
11 Posted by Jim Larus on 09 May, 2023 08:39 PM
If you reinstall StockGlance, you should get the new one (version 12). Let
me know what happens.
Best
Jim
12 Posted by jwp.perry on 09 May, 2023 09:13 PM
Sorry, as soon as I tried to switch users, the Moneydance screen just
disappeared
13 Posted by jwp.perry on 09 May, 2023 09:22 PM
Also fyi, the only way to execute it is to shut the pc down and restart
14 Posted by Jim Larus on 10 May, 2023 03:49 AM
Can you send me the console log again?
Thx
Jim
15 Posted by jwp.perry on 10 May, 2023 10:36 AM
From: Jim Larus <[email blocked]>
Sent: May 9, 2023 11:50 PM
To: [email blocked]
Subject: Re: Moneydance won't display on one account [Problems #90523]
// Please reply above this line
==================================================
From: Jim Larus
Can you send me the console log again?
Thx
Jim
On Tue, May 09 at 02:22 PM PDT, jwp.perry wrote:
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16 Posted by Jim Larus on 10 May, 2023 10:52 AM
The log does not show that StockGlance is being loaded — only 3 extensions
(toolbox, txt import, and yahooqt). Nor does it show an exception in any
part of the program?
Is this the log after you restart the PC?
I’m a bit confused as to what is happening.
Jim
On Wed, 10 May 2023 at 12:36 jwp.perry <[email blocked]>
wrote:
17 Posted by jwp.perry on 10 May, 2023 11:36 AM
I have 7 extensions installed: Find and Replace, Import List, quote loader, quotes and exchange rates updater, security price entry, text import, Toolbox
As you requested I installed StockGlance after you modified it. I tested it and it did not work for me. When I changed users there was a little flash and Moneydance disappeared completely and I could not use it. I had to reboot in order to run MD. Then I had to remove the StockGlance extension in order to use the MD application properly. That was last evening, I sent you the error file as it was this morning. So as it sits right now, the StockGlance ext has been removed so I can use MD
From: Jim Larus <[email blocked]>
Sent: May 10, 2023 6:52 AM
To: [email blocked]
Subject: Re: Moneydance won't display on one account [Problems #90523]
// Please reply above this line
==================================================
From: Jim Larus
The log does not show that StockGlance is being loaded — only 3 extensions
(toolbox, txt import, and yahooqt). Nor does it show an exception in any
part of the program?
Is this the log after you restart the PC?
I’m a bit confused as to what is happening.
Jim
On Wed, 10 May 2023 at 12:36 jwp.perry <[email blocked] <mailto:[email blocked]> >
wrote:
On Wed, May 10 at 03:36 AM PDT, jwp.perry wrote:
18 Posted by Stuart Beesley ... on 10 May, 2023 11:46 AM
Can you launch Help/Console.
Click the clear button until it's empty.
KEEP console open.
Now install StockGlance again
Whatever happens, tab back to the console..
Copy the new output,
post that here. Thanks
19 Posted by jwp.perry on 10 May, 2023 11:59 AM
trying to verify external module: stockglance
trying to verify external module: stockglance
initialized extension stockglance in 0.016 seconds
From: Stuart Beesley (Mr Toolbox) <[email blocked]>
Sent: May 10, 2023 7:47 AM
To: [email blocked]
Subject: Re: Moneydance won't display on one account [Problems #90523]
// Please reply above this line
==================================================
From: Stuart Beesley (Mr Toolbox)
Can you launch Help/Console.
Click the clear button until it's empty.
KEEP console open.
Now install StockGlance again
Whatever happens, tab back to the console..
Copy the new output,
post that here. Thanks
On Wed, May 10 at 04:36 AM PDT, jwp.perry wrote:
I have 7 extensions installed: Find and Replace, Import List, quote loader, quotes and exchange rates updater, security price entry, text import, Toolbox
As you requested I installed StockGlance after you modified it. I tested it and it did not work for me. When I changed users there was a little flash and Moneydance disappeared completely and I could not use it. I had to reboot in order to run MD. Then I had to remove the StockGlance extension in order to use the MD application properly. That was last evening, I sent you the error file as it was this morning. So as it sits right now, the StockGlance ext has been removed so I can use MD
20 Posted by jwp.perry on 10 May, 2023 12:01 PM
Sorry, it is sleepy:
trying to verify external module: stockglance
trying to verify external module: stockglance
initialized extension stockglance in 0.016 seconds
toolbox:2023/05/10-07:59:03:
-----------------------------------------------------
JVM - Maximum memory possible: 1.1 GB
JVM - Total memory allocated: 0.7 GB (used 0.4 GB / free 0.3 GB)
-----------------------------------------------------
Quote Load>INFO:08:00:00-pool-5-thread-1(Quote Load,sendAuto) Check Auto without delay
Quote Load>SUMM:08:00:00-AWT-EventQueue-0(Quote Load,invoke) Command checkauto
Quote Load>INFO:08:00:00-AWT-EventQueue-0(Quote Load,sendAuto) now 08:00:00.750688100 next 2023-05-10T09:00
From: Stuart Beesley (Mr Toolbox) <[email blocked]>
Sent: May 10, 2023 7:47 AM
To: [email blocked]
Subject: Re: Moneydance won't display on one account [Problems #90523]
// Please reply above this line
==================================================
From: Stuart Beesley (Mr Toolbox)
Can you launch Help/Console.
Click the clear button until it's empty.
KEEP console open.
Now install StockGlance again
Whatever happens, tab back to the console..
Copy the new output,
post that here. Thanks
On Wed, May 10 at 04:36 AM PDT, jwp.perry wrote:
I have 7 extensions installed: Find and Replace, Import List, quote loader, quotes and exchange rates updater, security price entry, text import, Toolbox
As you requested I installed StockGlance after you modified it. I tested it and it did not work for me. When I changed users there was a little flash and Moneydance disappeared completely and I could not use it. I had to reboot in order to run MD. Then I had to remove the StockGlance extension in order to use the MD application properly. That was last evening, I sent you the error file as it was this morning. So as it sits right now, the StockGlance ext has been removed so I can use MD
21 Posted by Stuart Beesley ... on 10 May, 2023 12:33 PM
Keep console open. Now click on an account on the left side bar, then click back to the home page/summary screen.. Anything new in console?
PS - best to reply by clicking the link and entering on this website rather than email reply...
22 Posted by jwp.perry on 10 May, 2023 12:35 PM
Again, after I tried to change users accounts (StockGlance was installed) then MD visually disappeared. I had to reboot PC, Load MD, delete Stockglance in order to keep using. Here is the console date after doing that:
Starting Moneydance 2023.1 (5006) at Wed May 10 08:28:28 EDT 2023
Settings Folder: C:\Users\jackw\.moneydance
OS: Windows 10 10.0 amd64
Architecture: intel64
Java: 17.0.3 (Eclipse Adoptium)
Is in sandbox: false; restricted file access: false
Library path: c:\program files\moneydance\jre\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files (x86)\Common Files\Acronis\VirtualFile\;C:\Program Files (x86)\Common Files\Acronis\VirtualFile64\;C:\Program Files (x86)\Common Files\Acronis\SnapAPI\;C:\Program Files\Crucial\Crucial Storage Executive;C:\Program Files (x86)\Endless Slideshow Screensaver;C:\Program Files\dotnet\;C:\Users\jackw\AppData\Local\Microsoft\WindowsApps;
initialized extension moneyforesight in 0.236 seconds
findandreplace (0): 05-10 08:28:28.503|Initialized build 1215 ok
initialized extension findandreplace in 0.029 seconds
Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
Initializing fonts:
default: [[Dialog]]
printing: [[Agency FB, Dialog]]
monospaced: [[Calibri, Monospaced]]
coding: [[Hack, Monospaced]]
fonts resolved:
default: Dialog:17.0:style0
mono: Calibri:17.0:style0
coding: Hack:17.0:style0
print: Agency FB:12.0:style0
header: Dialog:19.0:style0
register: Dialog:16.0:style0
reportTitle: Dialog:32.0:style0
calendarTitle: Dialog:16.0:style0
reportHeader: Dialog:15.0:style0
detailTitle: Dialog:19.0:style0
Setting look and feel class to com.sun.java.swing.plaf.windows.WindowsLookAndFeel
Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
initialized extension importlist in 1.069 seconds
initialized extension priceui in 0.0 seconds
Quote Load>INFO:08:28:29-main(Quote Load,Init) Started Build 3201.01
initialized extension securityquoteload in 0.031 seconds
Quote Load>INFO:08:28:29-main(Quote Load,Init) Locale en_CA
initialized extension stockglance in 0.0 seconds
python.path: C:\Users\jackw\.moneydance\python
python.cachedir: C:\Users\jackw\.moneydance\python\cache
python.cachedir.skip: false
toolbox:2023/05/10-08:28:33:
#############################################################################################################################
toolbox: toolbox_init.py initializer script running - performing some quick checks, logging diagnostics, then will exit....
#############################################################################################################################
initialized extension toolbox in 0.432 seconds
initialized extension txtimport in 0.0 seconds
initialized extension yahooqt in 0.035 seconds
opening last file: JWPerry
loading dataset: C:\Users\jackw\.moneydance\Documents\JWPerry.moneydance
set antialiasing to HRGB
loading with 128 bit encryption key
loading with 128 bit encryption key
reading trunk data tiksync/trunk
trunk data loaded (1.613 seconds), checking for incremental updates
loading un-synced txn files...
reading txn file 20230510115712_776.txn
reading txn file 20230510120705_918.txn
reading txn file 20230510121706_400.txn
reading txn file 20230510122106_618.txn
reading txn file 20230510122306_713.txn
loading synced txn files...
replacing root: null () with new root: Test Transfers (edb833b5-0caf-4302-8ed8-c1a239a97347
toolbox:2023/05/10-08:28:43:
-----------------------------------------------------
Toolbox - quick information:
-----
MD CONSOLE FILE LOCATION: 'C:\Users\jackw\.moneydance\errlog.txt'
MD CONFIG/PREFERENCES LOCATION: 'C:\Users\jackw\.moneydance\config.dict'
-----
BACKUPS - Save Daily: True
BACKUPS - Keep no more than: 5 backups
BACKUPS - Separate Backup Foldr: True
BACKUPS - Backup Folder: 'C:\Users\jackw\.moneydance\archive\backups' (backup location exists)
..key - 'backup.location': 'C:\Users\jackw\.moneydance\archive\backups'
..key - 'backup.last_browsed': 'C:\Users\jackw\.moneydance\archive\backups'
..key - 'backup.last_saved': 'C:\Users\jackw\.moneydance\Jack's Extra Backups'
..key - '_default_backup_dir': '<not set>'
-----
System Default Locale Cty/Lang: 'CA' / 'en'
MD Preference Locale Ctry/Lang: 'CA' / 'en'
MD Locale Cty/Lang: 'CA' / 'en'
Moneydance decimal point: '.'
-----
MD EXECUTION MODE: 2 (Normal)
JVM - Available processor cores: 8
JVM - Maximum memory possible: 1.1 GB
JVM - Total memory allocated: 0.7 GB (used 0.5 GB / free 0.2 GB)
-----------------------------------------------------
Quote Load>INFO:08:28:44-main(Quote Load,HandleEventFileOpened) Debug level set to SUMM
Quote Load>SUMM:08:28:44-main(Quote Load,HandleEventFileOpened) Using Standalone
Quote Load>INFO:08:28:44-main(Quote Load,sendAuto) Check Auto without delay
Quote Load>SUMM:08:28:44-AWT-EventQueue-0(Quote Load,invoke) Command checkauto
Quote Load>INFO:08:28:44-AWT-EventQueue-0(Quote Load,sendAuto) now 08:28:44.509917500 next 2023-05-10T09:00
ConnectionTask for Update_If_Needed done, result true
toolbox:2023/05/10-08:29:43:
-----------------------------------------------------
JVM - Maximum memory possible: 1.1 GB
JVM - Total memory allocated: 0.7 GB (used 0.3 GB / free 0.4 GB)
-----------------------------------------------------
Ran 1 of 2 MDP tasks @ Wed May 10 08:29:44 EDT 2023) forcedRefresh=false
From: Stuart Beesley (Mr Toolbox) <[email blocked]>
Sent: May 10, 2023 7:47 AM
To: [email blocked]
Subject: Re: Moneydance won't display on one account [Problems #90523]
// Please reply above this line
==================================================
From: Stuart Beesley (Mr Toolbox)
Can you launch Help/Console.
Click the clear button until it's empty.
KEEP console open.
Now install StockGlance again
Whatever happens, tab back to the console..
Copy the new output,
post that here. Thanks
On Wed, May 10 at 04:36 AM PDT, jwp.perry wrote:
I have 7 extensions installed: Find and Replace, Import List, quote loader, quotes and exchange rates updater, security price entry, text import, Toolbox
As you requested I installed StockGlance after you modified it. I tested it and it did not work for me. When I changed users there was a little flash and Moneydance disappeared completely and I could not use it. I had to reboot in order to run MD. Then I had to remove the StockGlance extension in order to use the MD application properly. That was last evening, I sent you the error file as it was this morning. So as it sits right now, the StockGlance ext has been removed so I can use MD
23 Posted by jwp.perry on 10 May, 2023 12:36 PM
With or without StockGlance installed
From: Stuart Beesley (Mr Toolbox) <[email blocked]>
Sent: May 10, 2023 8:34 AM
To: [email blocked]
Subject: Re: Moneydance won't display on one account [Problems #90523]
// Please reply above this line
==================================================
From: Stuart Beesley (Mr Toolbox)
Keep console open. Now click on an account on the left side bar, then click
back to the home page/summary screen.. Anything new in console?
PS - best to reply by clicking the link and entering on this website rather
than email reply...
On Wed, May 10 at 05:01 AM PDT, jwp.perry wrote:
Sorry, it is sleepy:
trying to verify external module: stockglance
trying to verify external module: stockglance
initialized extension stockglance in 0.016 seconds
toolbox:2023/05/10-07:59:03:
-----------------------------------------------------
JVM - Maximum memory possible: 1.1 GB
JVM - Total memory allocated: 0.7 GB (used 0.4 GB / free 0.3 GB)
-----------------------------------------------------
Quote Load>INFO:08:00:00-pool-5-thread-1(Quote Load,sendAuto) Check Auto
without delay
Quote Load>SUMM:08:00:00-AWT-EventQueue-0(Quote Load,invoke) Command
checkauto
Quote Load>INFO:08:00:00-AWT-EventQueue-0(Quote Load,sendAuto) now
08:00:00.750688100 next 2023-05-10T09:00
From: Stuart Beesley (Mr Toolbox) <[email blocked]
<mailto:[email blocked]> >
24 Posted by Stuart Beesley ... on 10 May, 2023 12:40 PM
With installed... It needs to be installed, so that it crashes, so that it updates console, so that the developer can find the problem.
25 Posted by Stuart Beesley ... on 10 May, 2023 12:41 PM
It's no good rebooting and then grabbing console as that wipes it out.. If you force quit MD, then BEFORE you launch MD again, you have to find errlog.txt on disk and upload that here (it's the same file that help/console uses)..
26 Posted by jwp.perry on 10 May, 2023 12:49 PM
After switching accounts with Stockglance installed
27 Posted by Jim Larus on 10 May, 2023 12:55 PM
OK, this is still the old version of the app. Sean integrated the pull
request but apparently has not build and uploaded the new version of SG.
Sorry to waste your time.
Jim
On Wed, 10 May 2023 at 14:36 jwp.perry <[email blocked]>
wrote:
> // Please reply above this line
> ==================================================
>
> *From*: jwp.perry
>
> With or without StockGlance installed
>
> From: Stuart Beesley (Mr Toolbox) <[email blocked]>
> Sent: May 10, 2023 8:34 AM
> To: [email blocked]
> Subject: Re: Moneydance won't display on one account [Problems #90523]
>
> // Please reply above this line
> ==================================================
>
> From: Stuart Beesley (Mr Toolbox)
>
> Keep console open. Now click on an account on the left side bar, then
> click
> back to the home page/summary screen.. Anything new in console?
>
> PS - best to reply by clicking the link and entering on this website
> rather
> than email reply...
>
> On Wed, May 10 at 05:01 AM PDT, jwp.perry wrote:
>
> Sorry, it is sleepy:
>
> trying to verify external module: stockglance
>
> trying to verify external module: stockglance
>
> initialized extension stockglance in 0.016 seconds
>
> toolbox:2023/05/10-07:59:03:
>
> -----------------------------------------------------
>
> JVM - Maximum memory possible: 1.1 GB
>
> JVM - Total memory allocated: 0.7 GB (used 0.4 GB / free 0.3 GB)
>
> -----------------------------------------------------
>
> Quote Load>INFO:08:00:00-pool-5-thread-1(Quote Load,sendAuto) Check Auto
> without delay
>
> Quote Load>SUMM:08:00:00-AWT-EventQueue-0(Quote Load,invoke) Command
> checkauto
>
> Quote Load>INFO:08:00:00-AWT-EventQueue-0(Quote Load,sendAuto) now
> 08:00:00.750688100 next 2023-05-10T09:00
>
28 Posted by Jim Larus on 12 May, 2023 07:32 AM
StockGlance v12 is available (I just loaded it). Can you try the following steps:
1. Start MD on your account (where it doesn't crash).
2. Install StockGlance (or reinstall if installed). Make sure it says v. 12
3. Open your wife's accounts.
Let me know what happens. Thanks!
29 Posted by jwp.perry on 12 May, 2023 10:58 AM
All is well, seems the fix worked.
Thanks Jack
From: Jim Larus <[email blocked]>
Sent: May 12, 2023 3:33 AM
To: [email blocked]
Subject: Re: Moneydance won't display on one account [Problems #90523]
// Please reply above this line
==================================================
From: Jim Larus
StockGlance v12 is available (I just loaded it). Can you try the following
steps:
1. Start MD on your account (where it doesn't crash).
2. Install StockGlance (or reinstall if installed). Make sure it says v. 12
3. Open your wife's accounts.
Let me know what happens. Thanks!
On Wed, May 10 at 05:55 AM PDT, Jim Larus wrote:
OK, this is still the old version of the app. Sean integrated the pull
request but apparently has not build and uploaded the new version of SG.
Sorry to waste your time.
Jim
On Wed, 10 May 2023 at 14:36 jwp.perry <[email blocked]
<mailto:[email blocked]> >
wrote:
> // Please reply above this line
> ==================================================
>
> *From*: jwp.perry
>
> With or without StockGlance installed
>
> From: Stuart Beesley (Mr Toolbox) <[email blocked]
<mailto:[email blocked]> >
30 Posted by Jim Larus on 12 May, 2023 08:38 PM
Good to hear.
Ethan closed this discussion on 15 May, 2023 03:14 AM.