Cannot save file

kathryn.douglass's Avatar

kathryn.douglass

10 May, 2023 10:12 PM

I cannot save file after I download transactions. I had this problem since Sept 22. We thought we had solved it, but the problem has recurred. Please help, my tax files are pending.

  1. 1 Posted by kathryn.douglas... on 10 May, 2023 10:14 PM

    kathryn.douglass's Avatar

    This is not the problem. I cannot save the transactions --- they do not show up in the register after importing, closing the file and reopening.

  2. 2 Posted by rwhalley on 22 May, 2023 11:56 AM

    rwhalley's Avatar

    This comment was split into a new private discussion: Cannot save file

    I have this problem as well!

    Robin

  3. 3 Posted by Stuart Beesley ... on 22 May, 2023 12:15 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Do normal manual txns save ok?

    Does this only affect downloaded txns?

    Do you see the txns before you restart MD, but then they are gone upon restart?

    How are you opening the app?

    Can you grab help/console and upload output here?

  4. 4 Posted by kathryn.douglas... on 26 May, 2023 02:27 PM

    kathryn.douglass's Avatar

    This comment was split into a new private discussion: Cannot save file

    Do normal manual txns save ok? I am not sure.
    Does this only affect downloaded txns? Not sure
    Do you see the txns before you restart MD, but then they are gone upon restart? Yes, the transactions are there and then when I restart, they are not in the register.
    How are you opening the app? I double click the Moneydance Icon
    Can you grab help/console and upload output here?

    Starting Moneydance 2019.2 (1868) at Fri May 26 08:15:11 MDT 2023
    Settings Folder: /Users/Kathryn/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
    OS: Mac OS X 10.13.6 x86_64
    Java: 11.0.1 (Oracle Corporation)
    Is in sandbox: true; restricted file access: false
    Initializing fonts:
    preferred: [[Helvetica Neue, Helvetica, Dialog]]
    regular: [[Helvetica Regular, Arial, SansSerif, Dialog]]
    mono: [[Gill Sans, Monospaced]]
    fonts resolved:
    default: Helvetica Neue:13.0:style0
    mono: Gill Sans:13.0:style0
    header: Helvetica Neue:15.0:style0
    register: Helvetica Regular:12.0:style0
    registerMinor: Helvetica Neue:12.0:style0
    reportTitle: Helvetica Regular:32.0:style0
    calendarTitle: Helvetica Neue:12.0:style0
    reportHeader: Helvetica Neue:11.0:style0
    detailTitle: Helvetica Neue:15.0:style0
    Setting look and feel class to com.apple.laf.AquaLookAndFeel
    Initializing fonts:
    preferred: [[Helvetica Neue, Helvetica, Dialog]]
    regular: [[Helvetica Regular, Arial, SansSerif, Dialog]]
    mono: [[Gill Sans, Monospaced]]
    fonts resolved:
    default: Helvetica Neue:13.0:style0
    mono: Gill Sans:13.0:style0
    header: Helvetica Neue:15.0:style0
    register: Helvetica Regular:12.0:style0
    registerMinor: Helvetica Neue:12.0:style0
    reportTitle: Helvetica Regular:32.0:style0
    calendarTitle: Helvetica Neue:12.0:style0
    reportHeader: Helvetica Neue:11.0:style0
    detailTitle: Helvetica Neue:15.0:style0
    opening last file: Personal_2022_USE THIS ONE 10 3
    loading dataset: /Users/Kathryn/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Personal_2022_USE THIS ONE 10 3.moneydance
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (6.17 seconds), checking for incremental updates
    loading un-synced txn files...
    reading txn file 20230511001732_049.txn
    reading txn file 20230507003312_387.txn
    reading txn file 20230511001414_057.txn
    reading txn file 20230511002750_245.txn
    reading txn file 20230507000533_326.txn
    reading txn file 20230510235015_959.txn
    reading txn file 20230510235903_783.txn
    reading txn file 20230511002818_340.txn
    reading txn file 20230511002428_978.txn
    reading txn file 20230510234939_293.txn
    reading txn file 20230511001607_513.txn
    reading txn file 20230511001708_522.txn
    reading txn file 20230507000201_558.txn
    reading txn file 20230507001937_730.txn
    reading txn file 20230507000253_899.txn
    reading txn file 20230511001221_637.txn
    reading txn file 20230511001250_131.txn
    reading txn file 20230511000341_311.txn
    reading txn file 20230511000032_296.txn
    reading txn file 20230507005353_183.txn
    reading txn file 20230511000508_875.txn
    reading txn file 20230511003211_203.txn
    reading txn file 20230511000001_892.txn
    reading txn file 20230510235131_194.txn
    reading txn file 20230510235414_890.txn
    reading txn file 20230510235104_051.txn
    reading txn file 20230507001021_468.txn
    reading txn file 20230511002946_144.txn
    reading txn file 20230511001436_460.txn
    reading txn file 20230511001320_535.txn
    reading txn file 20230507001556_496.txn
    reading txn file 20230510234755_355.txn
    reading txn file 20230506235835_662.txn
    reading txn file 20230511003333_330.txn
    reading txn file 20230507001440_498.txn
    reading txn file 20230507004231_112.txn
    reading txn file 20230511002532_488.txn
    reading txn file 20230506235213_310.txn
    reading txn file 20230510232412_178.txn
    reading txn file 20230507002809_328.txn
    reading txn file 20230511001619_684.txn
    reading txn file 20230510234654_180.txn
    reading txn file 20230511001458_233.txn
    reading txn file 20230507000359_178.txn
    reading txn file 20230511002109_607.txn
    reading txn file 20230507000419_857.txn
    reading txn file 20230511001030_809.txn
    reading txn file 20230511002527_082.txn
    reading txn file 20230511001847_389.txn
    reading txn file 20230510235614_898.txn
    reading txn file 20230511002424_692.txn
    reading txn file 20230511003042_922.txn
    reading txn file 20230511003242_829.txn
    reading txn file 20230506235054_858.txn
    reading txn file 20230511002628_432.txn
    reading txn file 20230507003939_415.txn
    reading txn file 20230511002142_281.txn
    reading txn file 20230506235623_842.txn
    reading txn file 20230511001501_897.txn
    reading txn file 20230506235628_170.txn
    reading txn file 20230511001026_082.txn
    reading txn file 20230511002846_026.txn
    reading txn file 20230507002820_008.txn
    reading txn file 20230507001606_231.txn
    reading txn file 20230507002057_355.txn
    reading txn file 20230511003105_065.txn
    reading txn file 20230506235943_131.txn
    reading txn file 20230507004218_033.txn
    reading txn file 20230506235814_534.txn
    reading txn file 20230511001755_432.txn
    reading txn file 20230511002215_565.txn
    reading txn file 20230507004313_022.txn
    reading txn file 20230511001605_077.txn
    reading txn file 20230507004058_907.txn
    reading txn file 20230506235220_284.txn
    reading txn file 20230511003108_076.txn
    reading txn file 20230507001430_108.txn
    reading txn file 20230506235307_010.txn
    reading txn file 20230510235941_036.txn
    reading txn file 20230510235951_963.txn
    reading txn file 20230507001955_639.txn
    reading txn file 20230510235927_598.txn
    reading txn file 20230506235720_536.txn
    reading txn file 20230507001458_961.txn
    reading txn file 20230511000143_956.txn
    reading txn file 20230511002814_939.txn
    reading txn file 20230511003059_970.txn
    reading txn file 20230506235754_983.txn
    reading txn file 20230507000509_431.txn
    reading txn file 20230510235156_468.txn
    reading txn file 20230506235528_574.txn
    reading txn file 20230510234652_322.txn
    reading txn file 20230511001541_301.txn
    reading txn file 20230507004447_107.txn
    reading txn file 20230507002313_624.txn
    reading txn file 20230511002624_232.txn
    reading txn file 20230506235046_399.txn
    reading txn file 20230511001200_784.txn
    reading txn file 20230507001526_249.txn
    reading txn file 20230511003148_131.txn
    reading txn file 20230511002000_052.txn
    reading txn file 20230511000845_365.txn
    reading txn file 20230511002832_242.txn
    reading txn file 20230507000117_544.txn
    reading txn file 20230511001629_585.txn
    reading txn file 20230511001936_030.txn
    reading txn file 20230511000914_724.txn
    reading txn file 20230510235301_842.txn
    reading txn file 20230511001401_752.txn
    reading txn file 20230511001820_176.txn
    reading txn file 20230511003047_511.txn
    reading txn file 20230511000231_490.txn
    reading txn file 20230507005531_979.txn
    reading txn file 20230507002830_663.txn
    reading txn file 20230511000417_910.txn
    reading txn file 20230511000500_462.txn
    reading txn file 20230511001643_915.txn
    reading txn file 2023050700

  5. 5 Posted by rwhalley on 26 May, 2023 08:47 PM

    rwhalley's Avatar

    Hi Kathryn
    I think I am sorted for the moment thank you. The links you have sent will be useful for the future. Many thanks again.
    Robin

    Robin Whalley01342 31441207710 590 [email blocked] do not print this email unless you really need to!

  6. Maddy closed this discussion on 29 May, 2023 11:01 AM.

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