tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/907-connecting-to-first-interstate-bank-problemInfinite Kind: Discussion 2016-09-16T11:55:40Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-08T22:19:21Z2010-03-08T22:19:21ZConnecting to First Interstate Bank problem<div><p>Hi Diane,</p>
<p>You should update to the most recent version of Moneydance
(build 743). You can download the update <a href=
"http://moneydance.com/trac/wiki/Moneydance2010Beta">here</a>. This
update has resolved a few key issues regarding OFX connections,
including specifically to your bank.</p>
<p>Please let me know if your issue persists after you've upgraded.
We've been working on this problem for some time now, and I think
it's almost fixed, but confirmation would be fantastic. Sorry for
the trouble, and thanks for your interest in Moneydance!</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-08T22:37:50Z2010-03-08T22:37:53ZConnecting to First Interstate Bank problem<div><p>Thank you Jessica for the very fast response! Unfortunately, I
updated and then tried twice but got the same error. Any ideas?</p></div>Dianetag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-09T17:30:30Z2013-03-26T18:20:05ZConnecting to First Interstate Bank problem<div><p>Since yesterday's discussion, I tried setting up a few of my
other banks and every single one failed - Bank of America, Zion,
ING, US Bank, Discover. I don't know why the first one I tried,
Chase, was so easy - almost too easy! Jessica, I hope you can help
me solve this.</p></div>chobe2tag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-09T18:09:36Z2010-03-09T18:09:36ZConnecting to First Interstate Bank problem<div><p>Diane,</p>
<p>Most financial institutions will require you to enable your
accounts for application-based online banking. I'm afraid it is
usually more productive to lie and tell your bank that you are
using Quicken. Moneydance uses exactly the same OFX server
connection protocol as Quicken but your bank representative many
not know this and mistakenly believe that they do not support
Moneydance. Calling up your bank and stating precisely the
following should get you started. "Please enable direct connect on
my account such that I can connect to your servers directly with
Quicken. Also give me the login credentials I need to connect
Quicken to this service."</p>
<p>Application-based online banking often requires a different
login/PIN than the ones that are used for ATM or web-based banking.
When you enable your account for access from Moneydance or Quicken,
your financial institution should let you know what customer
ID/login and PIN to use.</p>
<p>I think Chase may have been so easy to set up because they
(unlike most other banks) often use the same user name and password
for online banking and OFX direct connections.</p>
<p>Unfortunately, ING Direct does not support direct OFX
connections, which Moneydance (and other financial software)
requires in order to talk directly to a bank. The best way to get
your transactions into Moneydance is to use a web browser to
download them from your bank's web site. You can download into QFX,
OFX or OFC files (aka Quicken or MS Money files), any of which will
import cleanly into Moneydance.<br></p>
<p>If your bank begins to support direct OFX connections in the
future, we will be happy to work with them.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-09T22:52:01Z2013-03-26T18:20:05ZConnecting to First Interstate Bank problem<div><p>Thank you Angie for your reply. I have contacted First
Interstate Bank<br>
and they do not require different login info from their web
based<br>
online access which I use all the time. They said that I should
be<br>
able to access my account through Quicken with the same ID,
password<br>
and security questions. I noticed that Moneydance is not asking
for<br>
anything but ID and password and then gives me this error:</p>
<p>There was an error communicating with your financial
institution. The<br>
details of this error are below. Bank Name: First Interstate
Bank</p>
<p>Is it possible that Moneydance's bank info is wrong. There was
a<br>
discussion last December with someone from Billings, MT trying
to<br>
connect - do you know if they were ever able? The bank agent I
was<br>
speaking to was from the Billings branch.</p>
<p>Diane</p></div>chobe2tag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-13T10:10:44Z2013-03-26T18:20:05ZConnecting to First Interstate Bank problem<div><p>Is anything happening with my problem connecting to First
Interstate? I haven't gotten a reply to my last post so I don't
know if anyone is working on this or I'm just out of luck. By
reading other posts I have just realized that there is more
information in the error window than I was seeing. The complete
error message is:</p>
<p>There was an error communicating with your financial
institution. The details of this error are below.<br>
Bank Name: First Interstate Bank<br>
The error code reported by the server was: 2000<br>
Intuit Quicken 2009 is not supported by First Interstate Bank</p>
<p>First Interstate thinks I am trying to connect with Quicken
2009. Is this helpful? If I cannot connect to my banks I don't see
how I can use this software. By the way, I am using MD 243.<br>
Diane<br>
Diane</p></div>chobe2tag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-16T13:38:05Z2013-03-26T18:20:05ZConnecting to First Interstate Bank problem<div><p>I guess I'll give up on Moneydance since I can't seem to get a
reply from support. Oh well...I was really hopeful that this was
the software to help me convert from Quicken. I'm still using
Quicken 2004 for Mac and am having a hard time finding anything
that can replace it. I'll keep looking though...</p></div>chobe2tag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-16T14:31:31Z2010-03-16T14:31:31ZConnecting to First Interstate Bank problem<div><p>Hi Diane,</p>
<p>I'm very sorry for my delayed response. I thought I had
responded to you, actually, but apparently the response didn't post
for whatever reason.</p>
<p>If you're still willing to give us a shot, I believe we've fixed
the problem. You'll need to reset your connection to First
Interstate using the following steps:</p>
<p>1) Select your bank account in Moneydance<br>
2) Select the Online->Setup Online Banking button/menu<br>
3) Click the "Disable" button. If you don't see a disable button,
continue to step 5.<br>
4) Select the Online->Setup Online Banking button/menu
(again)<br>
5) Click the "New Connection" button and select your bank and hit
OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts</p>
<p>Make sure you pick new connection, even though your bank is
still one of the connection choices after you disable it. Choosing
your bank from the list of available banks will force Moneydance to
download the updated information, which should then allow you to
connect.</p>
<p>Again, I'm sorry my response to you got lost in transit and it
took me this long to notice. Please let me know if you continue to
have connection problems after recreating your connection.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-16T21:05:22Z2010-03-16T21:05:22ZConnecting to First Interstate Bank problem<div><p>Thanks Jessica but it's still the same. This is the message:<br>
There was an error communicating with your financial institution.
The<br>
details of this error are below.</p>
<p>Bank Name: First Interstate Bank<br>
The error code reported by the server was: 2000<br>
Intuit Quicken 2009 is not supported by First Interstate Bank</p>
<p>They still think I'm trying to connect with Quicken 2009. When I
spoke<br>
to the bank they said Quicken 2007 was definitely compatible. Is
there<br>
anyway to make that change? Or try a manual connection? Do you
happen<br>
to know if the fellow from Butte was ever able to connect?</p>
<p>Diane</p></div>Diane Bostag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-16T23:05:26Z2010-03-16T23:05:26ZConnecting to First Interstate Bank problem<div><p>Jessica - I just successfully set up online banking with
First<br>
Interstate through iBank but I prefer your software and would like
to<br>
be able to set this up with MD. I got this confirmation email
from<br></p>
<h2>First Interstate:</h2>
<p>Dear DIANE,</p>
<p>You have successfully registered your Intuit Quicken data
file.</p>
<p>Please contact our Internet Banking Department at 888-752-3332
if you<br>
have any further questions. To view the Terms and Conditions of
the<br>
Service please click on the following link,<a href=
"http://www.firstinterstatebank.com/support/terms_conditions_directconnect.php">http://www.firstinterstatebank.com/support/terms_conditions_directc...</a><br>
or visit our website at FirstInterstate.com</p>
<p>Regards,<br></p>
<h2>First Interstate Bank</h2>
<p>I don't know if this helps but thought I'd forward it.</p>
<p>Diane</p></div>Diane Bostag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-17T18:31:24Z2010-03-17T18:31:24ZConnecting to First Interstate Bank problem<div><p>Hi Diane,</p>
<p>We have had reports of Moneydance connecting to another bank
using the same version of OFX that yours does, but not of anyone
connecting to your bank specifically.</p>
<p>If you would be willing, could you send me the contents of your
error console? The extra information might be helpful in figuring
out what's going on. Here's how to get the log in Moneydance
2010:</p>
<p>1) In Moneydance, click on the Help menu and select the Console
Window option. This will open the console messages window.<br>
2) While the Console Window is open, attempt to connect to your
bank. Any error messages should be recorded to the Console.<br>
3) Select all of the text in the Console and use the "Copy to
Clipboard" button at the bottom to copy the text.<br>
4) Paste the text from the message window into a text file
(preferably saved with a .txt extension) and email that file to me
at <a href=
"mailto:jessica@moneydance.com">jessica@moneydance.com</a>.</p>
<p>The debugging logs that this produces will contain your account
information. I've made sure that this conversation is private, so
the info won't be broadcast to the world, but just to be safe you
should redact any account info in the debug logs. Just replace it
with something like "ACCOUNT NUMBER HERE" and it should be
fine.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-22T13:46:20Z2013-03-26T18:20:06ZConnecting to First Interstate Bank problem<div><p>Any progress on this?</p></div>chobe2tag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-22T14:14:45Z2013-03-26T18:20:06ZConnecting to First Interstate Bank problem<div><p>I was just reading the "Can't establish online banking with
American Express" thread which has had a lot of activity. A few
people, after trying repeatedly to connect, were all of a sudden
miraculously able to. So I thought I'd give it another try since
it's been a few days - but no luck. Why can I connect through iBank
but not through Moneydance? I'm determined to get this resolved and
make the switch from Quicken!</p></div>chobe2tag:infinitekind.tenderapp.com,2009-01-14:Comment/11756512010-03-23T15:48:43Z2010-03-23T15:48:43ZConnecting to First Interstate Bank problem<div><p>Hi Diane,</p>
<p>I just emailed you about this directly, but I'll copy the email
here for anyone else who might come across this thread.</p>
<hr>
<p>Looking at your logs, it seems that you're still connecting
using the<br>
old connection information which uses version 1.0.2 of OFX instead
of<br>
version 1.0.3 (which your bank requires). I just tested the<br>
connection on my end, and it tried to use 1.0.3, so I think our<br>
database is up-to-date. Could you try disabling and reseting
your<br>
connection again to try and get the most updated information? I
don't<br>
remember if I ever sent you full instructions for how to do so,
so<br>
here they are:</p>
<p>1) Select your bank account in Moneydance<br>
2) Select the Online->Setup Online Banking button/menu<br>
3) Click the "Disable" button. If you don't see a disable
button,<br>
continue to step 5.<br>
4) Select the Online->Setup Online Banking button/menu
(again)<br>
5) Click the "New Connection" button and select your bank and hit
OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts</p>
<p>Make sure you pick new connection, even though your bank is
still one<br>
of the connection choices after you disable it. Choosing your
bank<br>
from the list of available banks will force Moneydance to download
the<br>
updated information, which should then allow you to connect.</p>
<p>If it still doesn't work, try creating a new dummy account
in<br>
Moneydance and connecting to your bank through that account. If
that<br>
works, you might be able to delete the dummy account and try
again<br>
from your regular account with more success.</p>
<p>Let me know if you still can't connect after trying the above
steps.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Little