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Moneydance app will not open

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Jane Meredith

19 Jul, 2023 10:26 AM

Good morning,
I have just tried to open the app to enter some data and although the icon shows on the taskbar, the app has not opened. I have tried rebooting my computer and it's the same problem.
Help please ... !

1. 1 Posted by derekkent23 on 19 Jul, 2023 10:32 AM

   

   I am not support staff, just a user.
   Hi Jane

   I think I would start by redownloading the same build of Moneydance I have install then install. Installing does not affect your data set which is stored in a seperate location.
   If that does not help post to ask what next.

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2. 2 Posted by Jane Meredith on 19 Jul, 2023 10:36 AM

   

   Hi Derek,

   Thanks, I will try that.

   Jane

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3. 3 Posted by dwg on 19 Jul, 2023 10:45 AM

   

   I would be inclined to initially rename the Moneydance file config.dict then try opening Moneydance.

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4. 4 Posted by derekkent23 on 19 Jul, 2023 10:57 AM

   

   I am not support staff, just a user.
   Hi Jane

   dwg suggestion was to be my next suggestion if re-installing did not work.

   Good luck

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5. 5 Posted by Jane Meredith on 19 Jul, 2023 12:10 PM

   

   Thanks all - renaming config.dict did the trick.

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6. System closed this discussion on 18 Oct, 2023 12:20 PM.