Moneydance app will not open

Jane Meredith's Avatar

Jane Meredith

19 Jul, 2023 10:26 AM

Good morning,
I have just tried to open the app to enter some data and although the icon shows on the taskbar, the app has not opened. I have tried rebooting my computer and it's the same problem.
Help please ... !

  1. 1 Posted by derekkent23 on 19 Jul, 2023 10:32 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Jane

    I think I would start by redownloading the same build of Moneydance I have install then install. Installing does not affect your data set which is stored in a seperate location.
    If that does not help post to ask what next.

  2. 2 Posted by Jane Meredith on 19 Jul, 2023 10:36 AM

    Jane Meredith's Avatar

    Hi Derek,

    Thanks, I will try that.

    Jane

  3. 3 Posted by dwg on 19 Jul, 2023 10:45 AM

    dwg's Avatar

    I would be inclined to initially rename the Moneydance file config.dict then try opening Moneydance.

  4. 4 Posted by derekkent23 on 19 Jul, 2023 10:57 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Jane

    dwg suggestion was to be my next suggestion if re-installing did not work.

    Good luck

  5. 5 Posted by Jane Meredith on 19 Jul, 2023 12:10 PM

    Jane Meredith's Avatar

    Thanks all - renaming config.dict did the trick.

  6. System closed this discussion on 18 Oct, 2023 12:20 PM.

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