tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/931-program-wont-openInfinite Kind: Discussion 2012-06-18T15:18:15Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/12114562010-03-17T15:27:08Z2010-03-17T15:27:08ZProgram wont open<div><p>Jacob,</p>
<p>This is a bug, and we are working on a solution. Future versions
of Moneydance should correct this bug.</p>
<p>Here is one successful work-around we have found:</p>
<p>When the program is open:</p>
<p>1) Maximize window 2) Click the restore down button (upper right
hand corner, next to the X to close) 3) On the status bar,
right-click to size, right-click to close/quit 4) Restart
Moneydance<br></p>
<p>Ironically, I also experienced this issue when booting up
Moneydance this morning! Please let me know if I can be of further
assistance, and I apologize for any inconvenience this may have
caused you.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/12114562010-04-16T07:53:58Z2010-04-16T07:56:33ZProgram wont open<div><p>I am also running Windows 7 and have been for several months
with Moneydance working without problems until 15/04/2010. I am now
having the same problem. - I attempt to open the program, type in
my password and the program appears on the system tray. - I hover
my mouse over the icon and can see tthe small window, but it will
not open to full screen. - I don't understand this 'work around' as
if I cannot open the window, i cannot access any of the buttons. I
have uninstalled and reinstalled Moneydance and still get the same
problem.</p></div>Steve Cassidytag:infinitekind.tenderapp.com,2009-01-14:Comment/12114562010-04-16T08:23:28Z2010-04-16T08:23:31ZProgram wont open<div><p>Same problem same day and I'm using the trial, downloaded three
times and have almost given up, you'll certainly have to get this
fixed beore I invest in the product.</p></div>sonyatag:infinitekind.tenderapp.com,2009-01-14:Comment/12114562010-04-16T15:28:05Z2011-03-12T13:12:08ZProgram wont open<div><p>Just to let you know I am suffering the identical problem
reported by Steve Cassidy. I am using Windows 7(32 bit) and
MoneyDance 2010. It is very frustrating as I can not get access to
any of my financial data which goes back over 20 years. I have
reinstalled, made sure moneydance is cleared manually from the
registry and restored windows to anearlier version before the
problem arose - all to no avail.</p>
<p>On the face of it I have been very pleased with the program but
this is a complete turn off.I only hope you come up with a solution
soonest.</p></div>j.routleytag:infinitekind.tenderapp.com,2009-01-14:Comment/12114562010-04-16T21:02:05Z2010-04-16T21:02:05ZProgram wont open<div><p>Did the work around described above made it possible to see the
program? Here it is again for those who did not see it (I have
clarified it slightly).</p>
<p>When the program is open:</p>
<p>1) Right click on the icon and maximize the window 2) Click the
restore down button (upper right hand corner, next to the X to
close) 3) On the status bar, right-click to size, right-click to
close/quit 4) Restart Moneydance</p>
<p>If this work-around does not work, please do let me know, as
this may be a new issue. I apologize for any inconvenience this may
have caused you.<br></p>
<p>Please let me know if I can be of further assistance,</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/12114562010-04-17T03:15:41Z2010-04-17T03:15:41ZProgram wont open<div><p>I am experiencing the same thing - can't open it. The solution
won't work of course, because you write: "When the program is open"
as the first instruction. The program WON'T open. I am absolutely
in a panic - I DO NOT have time for this kind of malfunction.
PLEASE FIX IT!!!!!!</p></div>Lisatag:infinitekind.tenderapp.com,2009-01-14:Comment/12114562010-04-17T03:29:18Z2010-04-17T03:29:20ZProgram wont open<div><p>Phew! Your solution worked - I'm so sorry I "yelled" at you. I
was totally freaked out. Forgive me! Thanks for the help.</p></div>Lisatag:infinitekind.tenderapp.com,2009-01-14:Comment/12114562010-04-19T09:09:32Z2011-03-12T13:12:09ZProgram wont open<div><p>-----Original Message----- From: Angie Rauscher [mailto:<a href=
"mailto:tender+dfcfd333b81a8ac79ec7c2e3939e530e1bf921bd3@tenderapp.com">tender+dfcfd333b81a8ac79ec7c2e3939e530e1bf921bd3@tenderapp.com</a>]<br>
Sent: 16 April 2010 22:32<br>
To: <a href=
"mailto:j.routley@ntlworld.com">j.routley@ntlworld.com</a><br>
Subject: Re: Program wont open [Problems]</p>
<p>Thank you - all is back to relative normal</p>
<p>Regards</p>
<p>John Routley<br>
// Add your reply above here</p></div>j.routleytag:infinitekind.tenderapp.com,2009-01-14:Comment/12114562010-04-19T18:01:21Z2010-04-19T18:01:21ZProgram wont open<div><p>I'm glad to hear that it's working well for you now. You're
right that the instructions I gave are not entirely clear, I'm
updating our FAQ now.</p>
<p>Please let me know if I can be of further assistance,</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauscher