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App won't open

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Lisa

Oct 28, 2023 @ 05:46 PM

I'm using Moneydance on a PC - Windows 11 V 22H2. I'm not able to open the app anymore. The last time I opened it was the 10/24 without issue. Today, I try to open it and nothing happens. I see the icon in the applications bar at the bottom. If I hover over it, it shows a pop up of a blank Moneydance window. If I click on it, nothing happens. I have tried to open previous back up files and nothing happens. I also downloaded the latest version from the site to see if it would update the app. It looks like it installed an update, but I'm still having the same issue.

1. Support Staff 1 Posted by Ethan on Oct 29, 2023 @ 03:09 AM

   

   Can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your config.dict file. If you're using Windows, it should be located at:

   C:/Users/(yourusername)/.moneydance/config.dict

   Once you've found your config.dict file, close Moneydance and rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key and may have to locate and open your data set again. If you run into any problems, you can simply close Moneydance and rename the original config.dict file back to config.dict and open Moneydance again to restore your original settings.

   If that doesn't work, can you send me your errlog.txt file? If you're using Windows, it should be located at:

   C:/Users/(yourusername)/.moneydance/errlog.txt

   Ethan
   Infinite Kind Support

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2. 2 Posted by Lisa on Oct 29, 2023 @ 08:10 PM

   

   Thanks for the reply. I played around with it some more and got it to work
   by right clicking the icon to minimize the app, then maximized it again and
   it appeared. Not sure if having it on a dual screen previously had messed
   it up?

   Thanks,
   Lisa

   On Sat, Oct 28, 2023 at 11:09 PM Ethan <[email blocked]>
   wrote:

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3. Support Staff 3 Posted by Ethan on Oct 30, 2023 @ 02:37 AM

   

   Hello Lisa,

   I'm glad to hear it sounds like things have been sorted out. A dual screen could have been part of the issue. The steps I outlined on resetting the preferences would have reset the display settings, which probably also would have resolved whatever was happening.

   Please let me know if I can be of further assistance,

   Ethan
   Infinite Kind Support

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4. Ethan closed this discussion on Oct 30, 2023 @ 02:37 AM.