Problem after the latest download
Ray Battistelli
I just downloaded the latest Moneydance update and now anything I try and record in any account defaults to "0." Also the amounts recorded in previous entries look like they are in some sort of foreign currency (rather than U.S. dollars). Retrieving an archived copy did not make any difference. The program seems to have gone "nuts." What can I do?
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1 Posted by Stuart Beesley ... on Nov 26, 2023 @ 07:35 PM
[UPDATED. Please do nothing and wait for a new build / fix which will address your missing currencies issue]
2 Posted by raybatt on Nov 26, 2023 @ 07:46 PM
I added "U.S. Dollar," but that doesn't seem to make any difference.
3 Posted by Stuart Beesley ... on Nov 26, 2023 @ 08:02 PM
[UPDATED. Please do nothing and wait for a new build / fix which will address your missing currencies issue]
4 Posted by raybatt on Nov 26, 2023 @ 08:26 PM
I downloaded the toolbox extension. Then clicked on the MENU: Currency and
security tools tab. In the read-only section, I clicked on DIAGNOSE-
currencies/securities. And then, "proceed." Message came back: "All good,
currencies/securities look clean."
5 Posted by raybatt on Nov 26, 2023 @ 08:52 PM
Then I closed the program and re-opened it. All the right numbers came up
in U.S. dollars and I was able to enter checks, etc. with the correct
amounts and they did not default to zero.
I do not know what happened, but everything seems to be working okay for
now.
Thank you for your help. If there is something else I should do, please let
me know.
Ray Battistelli
6 Posted by Stuart Beesley ... on Nov 26, 2023 @ 09:26 PM
[UPDATED. Please do nothing and wait for a new build / fix which will address your missing currencies issue]
Support Staff 7 Posted by Sean Reilly on Nov 26, 2023 @ 10:13 PM
Hi Ray,
I'm the developer behind moneydance. I wonder if you'd be open to doing a screen sharing session so that I could try to find out the cause of this problem? If so, could you choose a date and time that is most convenient for you at the following link?
https://calendly.com/tikhelp/30min
I appreciate any help in finding the problem, but completely understand if you'd rather not share your screen.
Thanks,
Sean
--
Sean Reilly
Developer, The Infinite Kind
https://infinitekind.com
Support Staff 8 Posted by Sean Reilly on Nov 27, 2023 @ 10:23 AM
Hi Ray,
Please do not downgrade or restore from a backup. I have an update to Moneydance that I will publish today which will display your data as normal. The problem is that there are no currencies listed in your file (and there weren't before the update) and the new version handles that situation differently than the old version. The update, build 5060, will be available very soon and will behave the same way in that situation as the old version.
Thanks,
Sean
--
Sean Reilly
Developer, The Infinite Kind
https://infinitekind.com
9 Posted by raybatt on Nov 27, 2023 @ 04:11 PM
Okay. Based on previous advice (Stuart Beesley) I did go back and grab a
version of MD that was before the update (at least I think I did), so I
guess this is contrary to what you are advising me now to do. Two
questions:
* Should I go ahead and install the update, which you say will be
available soon?
* Should I still make a screen sharing appointment
(https://calendly.com/tikhelp/30min) as you advised me to do in your
previous email (received at 5:13 PM Sunday evening)?
Please advise.
Ray Battistelli
10 Posted by Stuart Beesley ... on Nov 27, 2023 @ 04:12 PM
There is now a preview build 5060 which you can load.
11 Posted by derekkent23 on Nov 27, 2023 @ 04:18 PM
I am not support staff, just a user.
Hi
5060 can be found at https://infinitekind.com/prepreview
12 Posted by raybatt on Nov 27, 2023 @ 10:13 PM
You are asking me to download this, even when it says: "Please note that
these preview builds are possibly unstable and only used for very
bleeding-edge testing."?
Please confirm that this is what I should do.
Ray Battistelli
13 Posted by derekkent23 on Nov 28, 2023 @ 08:09 AM
I am not support staff, just a user.
Hi raybatt
The ALPA PREVIEW has got to the stage where it’s the best upgrade build available. You can download the same build from https://infinitekind.com/preview
The wording is kinder.
But you are correct you should not normally use a ALPA PREVIEW on your real data.
Shortly 5060 will be updated to preview build 5061 which is even better.
Have Fun, Stay Safe.
Support Staff 14 Posted by Maddy on Nov 30, 2023 @ 01:42 PM
@ Ray
Upgrading to the latest preview version should definitely fix this specific problem and more.
Moneydance 2023.2 (5061) is now available to download from this page.
For a full list of improvements in the preview version, please refer to this page.
We recommend overwriting or manually removing the older version.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
Maddy closed this discussion on Nov 30, 2023 @ 01:42 PM.
Maddy re-opened this discussion on Nov 30, 2023 @ 01:42 PM
15 Posted by raybatt on Nov 30, 2023 @ 03:29 PM
Updated and everything seems to be working fine. Thanks for your help.
Ray
Support Staff 16 Posted by Maddy on Nov 30, 2023 @ 03:34 PM
You are welcome!
We are very pleased to hear that.
I'll close this discussion for now, but please do not hesitate to contact us again, if you need further assistance.
--
Maddy, Infinite Kind Support
Maddy closed this discussion on Nov 30, 2023 @ 03:34 PM.